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My iphone 6 is jumping all over the place and its not

Customer Question
allowing me to put in...
My iphone 6 is jumping all over the place and its not allowing me to put in my password ***** accept my finger print
Submitted: 1 year ago.Category: Smartphones
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Answered in 1 minute by:
3/11/2016
Technician: Jason Jones, Technician replied 1 year ago
Jason Jones
Jason Jones, Technician
Category: Smartphones
Satisfied Customers: 17,382
Experience: Several years experience in both smartphone setup and sales.
Verified

Hello,

I am the person that will be helping you today.

You will have to restore the iPhone to a base firmware install, which will erase everything on the iPhone, but you can later restore the contents of the iPhone to a backup that you have on the computer (the same computer you used in the past to sync the phone with):
- You will need to have the iTunes application installed first. If you do not have it, you can download it for free from the following site: http://www.apple.com/itunes/download/
- Connect the iPhone to the computer that you have been using the phone and iTunes with

- Click the Backup button to make a backup.

Option 1: In the Summary tab, click Restore and follow the prompts. (THIS WILL ERASE everything on the iPhone and make it just as it was when you first purchased the phone).
Option 2: Click the button on the top right of the iTunes window for your (iPhone) and then click the Restore button.
- Once that is complete, right click the iPhone listing in the left panel of the iTunes window
- Choose "Restore from Backup"
- Choose a backup date and restore.

Now your iPhone will be back up and have all the restored information from your last sync.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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Jason Jones
Jason Jones
Jason Jones, Technician
Category: Smartphones
Satisfied Customers: 17,382
17,382 Satisfied Customers
Experience: Several years experience in both smartphone setup and sales.

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