How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 38289
Experience:  Extensive Smartphone Issue Resolvement
Type Your Smartphones Question Here...
Richard is online now
A new question is answered every 9 seconds

I Phone 6 has grey verticle lines on screen took to att they

Customer Question

I Phone 6 has grey verticle lines on screen took to att they dont think water damage, have 2 weeks left on Apple warrenty then Square Trade Warrenty takes effect. Dont live near an Apple store. Daughter wants to get data off phone but doesnt know how to. Should we go to Apple or wait for 2 weeks for Square trade warrenty to get phone fixed
Submitted: 1 year ago.
Category: Smartphones
Expert:  Richard replied 1 year ago.

Hi there and welcome

What type of data is it your daughter wants to get off the phone?

Customer: replied 1 year ago.
mainly pictures she has taken
Customer: replied 1 year ago.
don't know if it is just easier for her to call you
Expert:  Richard replied 1 year ago.

ok, I advise as this is easiest and safest for you, to take it into an Apple Store.

Take a USB memory stick with you and have them try to put the photos onto the memory stick.

When it goes to Square Trade, they will wipe it of all data, so have her doe this first, this is best for her.