How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
Type Your Smartphones Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

I have deleted apps, photos, and videos and it still show

Customer Question

I have deleted apps, photos, and videos and it still show memory full. How do I fix it so I can download an app?
Submitted: 1 year ago.
Category: Smartphones
Customer: replied 1 year ago.
I have an iPhone 4s. iTunes says that the phone is 585.5 over capacity. The phone shows 3.2 gb of saved text messages -I have only 1. I tunes says 882 photos and the phone says less than 200. I have deleted apps, photos and documents but the storage never changes. I have done a hard shut down no change. I also lost my contacts and my Facebook messenger after the most recent iOS update. Help. Please.
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

This might sound silly, you said you've deleted Photos and Videos but did you delete them from Recently Deleted folder as well ?