Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I have deleted apps, photos, and videos and it still show…

Customer Question
I have deleted apps, photos...
I have deleted apps, photos, and videos and it still show memory full. How do I fix it so I can download an app?
Submitted: 2 years ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Customer reply replied 2 years ago
I have an iPhone 4s. iTunes says that the phone is 585.5 over capacity. The phone shows 3.2 gb of saved text messages -I have only 1. I tunes says 882 photos and the phone says less than 200. I have deleted apps, photos and documents but the storage never changes. I have done a hard shut down no change. I also lost my contacts and my Facebook messenger after the most recent iOS update. Help. Please.
Answered in 1 hour by:
2/22/2016
Technician: Ashik, Smartphone Tech replied 2 years ago
Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 12,443
Experience: Experience with iPhone and other Smartphones
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

This might sound silly, you said you've deleted Photos and Videos but did you delete them from Recently Deleted folder as well ?

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I have 50 GB on my iPhone but my phone is saying storage is
I have 50 GB on my iPhone but my phone is saying storage is full … read more
James I
James I
Pool Plant Operator
23 satisfied customers
Regarding space in an iPhone Se once a new operating system
Regarding space in an iPhone Se once a new operating system is installed will I get the space. Storage that is ,back?thanks… read more
Harry
Harry
2,176 satisfied customers
My iphone 7 indicates that I have only .5 GB of storage
My iphone 7 indicates that I have only .5 GB of storage remaining. I have 188.5 MB in Photos, 39.8 MB in Safari, 34.1 MB in Messages, 3.6 MB in Health, 1.7 MB in Wallet, 797 KB on Phone, and 6.53 GB o… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
My IPhone 6... storage is full, can't take anymore pictures.
Hi, My IPhone 6... storage is full, can't take anymore pictures. I've tried to plug into my pc but it only takes about 8 pics off. How can I send them or transfer my 700 + pics to my computer, so I ca… read more
Ashik
Ashik
Smartphone Tech
12,443 satisfied customers
I have written before with storage problems in an iphone SE
I have written before with storage problems in an iphone SE because it has only 16 GB. I have a Mophie drive which still has about 8 GB, but I notice that local storage for it occupies almost 1 GB in … read more
Ashik
Ashik
Smartphone Tech
12,443 satisfied customers
I have an iphone SE with limited(16 GB storage). I want to
Good morning,I have an iphone SE with limited(16 GB storage). I want to optimize space. I notice that applications have an app size and then documents and data which many times occupy more space than … read more
Ashik
Ashik
Smartphone Tech
12,443 satisfied customers
I have an Se iPhone with 16 Gb. I have memory issues, not
I have an Se iPhone with 16 Gb. I have memory issues , not enough. I purchased a mophie memory( and battery pack) with 16 Gb more. So far I only use it for photos. Is it possible to store an app and t… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
My iphone SE is good and quick, relatively new but I'm
My iphone SE is good and quick, relatively new but I'm already having storage filled up. Can you provide tips on optimizing storage other than erasing pictures, etc. Only have 16 GB which effectively … read more
Ashik
Ashik
Smartphone Tech
12,443 satisfied customers
I'm having a problem with zero storage available on an
I'm having a problem with zero storage available on an iPhone 4, and I'm not sure how to reconfigure. Details are as follows: Capacity 13.5Gb Available 0 Usage Storage 0 13.5 Gb used Dropbox 5.7Gb Pho… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I have a iPhone 5s. When checking me avalible room on my
I have a iPhone 5s. When checking me avalible room on my phone it shows I have over 4 gigs of apps. I don't believe that. I delelted most extra programs. At its a big user of the storage. How can I te… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I have the wrong email apple ID in the phone and I can not
I have the wrong email apple ID in the phone and I can not find out where to change it. the correct one with the password ***** on my computer. it did let me hook up facetime but I am trying to hook u… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I can not upgrade on install new apps because it says I dont
I can not upgrade on install new apps because it says I don't have enough storage. My phone says I have plenty of storage space when I go to manage storage. How can I use my storage space?… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
Im trying to update my software to ios 6.1.3 and my iphone
Im trying to update my software to ios 6.1.3 and my iphone is telling me that I need 2.8 GB of available storage. According to my iphone usage I am using 13.0 GB. I only have two apps downloaded a tot… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Camera says "cannot take photo". Have only 8 pics on my camera
Camera says "cannot take photo". Have only 8 pics on my camera roll. Has been that way for months.… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
What is in OTHER? I have a 16GB iphone. When sycing the usage
What is in OTHER? I have a 16GB iphone. When sycing the usage bar shows Audio at 298.2MB, photos at 274.4MB, Apps at 1.13GB, Books at 64KB and Other at 10.71BG. My question is, what's in Other besides… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
When I sink my iphone with iTunes it shows 8.5 GB of "other"
When I sink my iphone with iTunes it shows 8.5 GB of "other" storage. How do I get rid of most of this "other" storage taking up so much space on my 16 GB iPhone?… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
My Iphone 4S has an outgoing meil message that has been hung
My Iphone 4S has an outgoing meil message that has been hung up for 2 days, and pushing the red delete button doesn't work. I've also tried rebooting and resetting, neither of which solved the problem… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Are the photos on an Iphone still on phone after sync with
Are the photos on an Iphone still on phone after sync with iTunes? Need to find photos on iPhone without iTunes.… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x