Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

Need to get my Comcast and WiFi passwords new phone. Need…

Customer Question
Need to get my Comcast...
Need to get my Comcast and WiFi passwords for my new phone.
Need them so I can get emails on my Apple 6S
Submitted: 2 years ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 10 minutes by:
2/15/2016
Technician: Richard, Smartphone Specialist replied 2 years ago
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 47,537
Experience: Extensive Smartphone Issue Resolvement
Verified

Hi there and welcome

First, can you tell me if your computer is already connected to the wifi network? And if so, which version of windows or mac are you using?

Thank you

Ask Your Own Smartphones Question
Customer reply replied 2 years ago
not sure
Technician: Richard, Smartphone Specialist replied 2 years ago

ok, is it a windows or mac computer?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
Mss peearl i have a previus iphone 65 and iwilllike to give
hi mss peearl i have a previus iphone 65 and iwilllike to give to my son because now i got iphonex i dont remenber password for iphone 6s for be more direct i will like to erase from my this iphone … read more
Samuel White
Samuel White
Owner and Expert Tech
274 satisfied customers
ATT 9No. Apple 6s. I need to connect to WIIFi. I had a. I
ATT 9No JA: What's the brand/model of your phone? Customer: Apple 6s JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: I need to connect to WIIFi JA: How… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Do I have to go to actual store to get my iphone ID? I can't
Do I have to go to actual store to get my iphone ID? I can't use password ***** I have to get a goggle app for my phone. I have all kinds of passwords but can't find the one for apple ID … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I took my iPhone 6s for screen replacement and now I can't
I took my iPhone 6s for screen replacement and now I can't activate it using my icloud account. I'm able to log to this account when using internet browser and see all my data … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have 2 iphone 6s and 6s plus i just changed my service
I have 2 iphone 6s and 6s plus i just changed my service from sprint to consumer cellular and my phones are asking for are apple id and password ***** i type it in it says its the wrong one.Can you he… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
My iPhone is asking me to enter apple password. I lost my
My iPhone is asking me to enter apple password. I lost my passwords in flood and do not remember them. … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
I am trying to change the password on my iPhone 6s. I
I am trying to change the password ***** my iPhone 6s … read more
Samuel White
Samuel White
Owner and Expert Tech
274 satisfied customers
A few weeks ago I had to change my password to access my
Hello, A few weeks ago I had to change my password ***** access my Comcast email. I cannot send any emails from my phone, only my computer. I'm sure I must have to synch my phone to the same pw but I'm not sure what needs to be done. I have my phone here so hopefully you can walk me thru this. I have an 6S iPhone. Not sure what operating system... … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
Im trying to set my iphone 6s back up but forgot my apple id
im trying to set my iphone 6s back up but forgot my apple id password … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I can not get my apple iPhone 6S to take the password for
I can not get my apple iPhone 6S to take the password ***** the log in. I got a new email address 2-7-2018 and thought I changed the password ***** It had worked fine until two days ago, and I could n… read more
Harry
Harry
2,176 satisfied customers
The app “passwords” I have used since my iPhone 5 and now it
The app “passwords” I have used since my iPhone 5 and now it was transferred to my iPhone 6 when I bought it after it came out and now I can't open the app to retrieve my passwords I am 77 and so frus… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
I have a iphone 5 which I am in the process of selling
I have a iphone 5 which I am in the process of selling (replaced it with a iphone 6S). In preparation for the sale, I factory reset the device. It now ask for a password ***** don't recall using a pas… read more
Samuel White
Samuel White
Owner and Expert Tech
274 satisfied customers
I bought an 8 plus last week and made a big mistake giving
I bought an 8 plus last week and made a big mistake giving my old 6s to a friend that pulled out the SIM card and said all info is now gone from the 6s. Somehow my Apple ID which was one of my emails … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I recently updated my iPhone 6s to an iPhone X. I have to
I recently updated my iPhone 6s to an iPhone X. I have to set up my gmail account on the X. I can't remember my password ***** I haven't typed it in in years. All I had to do was push the mail icon on… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I'm having trouble adding att.net email to iPhone 6s, brand
I'm having trouble adding att.net email to iPhone 6s … read more
Samuel White
Samuel White
Owner and Expert Tech
274 satisfied customers
I just purchased a new iPhone 6s. I am having trouble with
I just purchased a new iPhone 6s. I am having trouble with my Apple ID. I have reset the password. I have attempted to reset the security questions because someone else set it up for me and I don't kn… read more
Samuel White
Samuel White
Owner and Expert Tech
274 satisfied customers
My iPhone 4 was stolen. I didnt have a "Find my iPhone" set
My iPhone 4 was stolen. I didn't have a "Find my iPhone" set up. I am concerned about someone using the data and inspecting emails for confidential information. Is there any way I can block access to … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My wife got an iPhone in Jan. When it was activated, Apple
My wife got an iPhone in Jan. When it was activated, Apple asked for an e-mail account, and we gave them our ComCast account used from our home computer . Her iPhone now gets all our ComCast messages,… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x