Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

Iphone 4s did iOS update and phone is showing iTunes picture…

Customer Question
iphone 4s did iOS update and...
iphone 4s
did iOS update and phone is showing iTunes picture and plug.
phone won't do anything evan when i reboot
Submitted: 2 years ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 2 minutes by:
2/13/2016
Technician: Ashik, Smartphone Tech replied 2 years ago
Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 12,439
Experience: Experience with iPhone and other Smartphones
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

That screen indicates that the firmware/software of your iPhone is corrupted. Your only option is to force-restore the iPhone to factory settings through iTunes application (from computer) by putting it to DFU (Device Firmware Upgrade) mode, which will erase everything from it.

But if you've backed up your iPhone to iTunes on your computer or iCloud, then you can restore all your data back after restoring your iPhone from iTunes/iCloud. You can also redownload all your past purchases for free using the same account.

Follow the steps below to restore your iPhone by putting it to DFU Mode.

First download and install latest iTunes on your computer from here : https://www.apple.com/itunes/download/

Then connect the iPhone to your computer with the USB Cable.

Open iTunes application on your computer.

On your iPhone press and hold the Home button and the Power button at the same time.

After EXACTLY 8 seconds release the Power button. Continue holding the home button until your iTunes shows a message telling you that it has detected an iPhone in recovery mode.

Click OK or Restore

(Remember, it may take a while to restore the iPhone (the iOS firmware has to be downloaded, you will see the Download button at the top right corner of iTunes screen. Click it to see the time remaining)

Please let me know if that didn't work, so I will continue to help you until we fix the problem.

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 12,439
12,439 Satisfied Customers
Experience: Experience with iPhone and other Smartphones

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

380 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
Sys config: laptop windows 10, recent update itunes, iphone6
sys config: laptop windows 10, recent update itunes, iphone6 with current ios.iphone 6 works good plugged into laptop for itunes sync. but not for wifi. iphone says "laptop not available" when trying … read more
Samuel White
Samuel White
Owner and Expert Tech
273 satisfied customers
It is only at a ios 7.0 its brand new i have to have ios 8.0
it is only at a ios 7.0 its brand new i have to have ios 8.0 to use it?? and when my phone rings no sound or vibration … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have deleted apps, photos, and videos and it still show
I have deleted apps, photos, and videos and it still show memory full. How do I fix it so I can download an app?… read more
Ashik
Ashik
Smartphone Tech
Master's Degree
12,439 satisfied customers
2 iPhone 4S's are our old cell phones. 2 months ago my husband
2 iPhone 4S's are our old cell phones. 2 months ago my husband and i purchased 2 iPhone 6 Plus devices. 1st Old 4S will not turn on at all. I wanted to give this cell to a niece. How do I get it to tu… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
380 satisfied customers
Pressed the home button and power button together on the
Pressed the home button and power button together on the iphone 4s for about 10-15 seconds in an effort to reboot the phone after the phone "froze". Then tried to power it on but it would just show th… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
How do I get past the Set up iPhone - restore from iTunes Backup
How do I get past the Set up iPhone - restore from iTunes Backup screen. When I connect to iTunes it syncs and then nothing and when I eject it and plug out the iPhone it goes back to Connect to iPhon… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I just installed the latest patch for iOS in my iPhone 4S this
I just installed the latest patch for iOS in my iPhone 4S this morning and now, all I can get is a screen that shows an unplugged iPhone cord and an iTunes icon on my screen. I have never seen anythin… read more
Ashik
Ashik
Smartphone Tech
Master's Degree
12,439 satisfied customers
I am trying to update my iphone 4S to 7.1.1 and it stopped
I am trying to update my iphone 4S to 7.1.1 and it stopped just saying "update cannot be completed due to an unknown error" now it is frozen with a black screen with iTunes symbol and white charger en… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
How do I get drop box application on to my iphone? I have it
How do I get drop box application on to my iphone? I have it on my PC and iPad, but it doesn't sync on to the phone.… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Hi. I have a new iPhone 5. My old iPhone 4s has all my apps
Hi. I have a new iPhone 5. My old iPhone 4s has all my apps and data and contacts. My itunes account is on an old desktop which I can't access now. Can I set up a new iTunes account on my new computer… read more
ITTechChris
ITTechChris
IT Technician
352 satisfied customers
I am looking for someone with experience servicing iPhones.
I am looking for someone with experience servicing iPhones. I have an iPhone 4s and tried to update its version to ios 6.0.1. Everything was working fine but then at the last 10% remaining it produced… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have an Iphone 4S. This morning I woke to an update icon
I have an Iphone 4S. This morning I woke to an update icon in my settings bar. I clicked on update and it blew everything out of the water. It's like i have a brand new phone to set up starting with L… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I just activated my ATT Iphone 5, How do I transfer all of
I just activated my ATT Iphone 5, How do I transfer all of my information from my 4s to my 5?… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
after plugging my 4s into my computer for the first time, It
after plugging my 4s into my computer for the first time, It is now requiring a pass word that I do not have. The exact message is "enter the password XXXXX the Exchange account "Hotmail"". What can I… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
All of a sudden i cant send pictures on my phone.....also my
All of a sudden i cant send pictures on my phone.....also my daughters 4s somehow downloaded my apps.....… read more
authentech
authentech
527 satisfied customers
If i untether jailbreak my iphone, what are the cons regarding
If i untether jailbreak my iphone, what are the cons regarding this if i do so and also will it still work with itunes and app store and get updates as well?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I just got an iphone 4s. It is stuck on a screen that shows
I just got an iphone 4s. It is stuck on a screen that shows the itunes logo and a usb plug. I tried rebooting and nothing happens. I just goes back to that screen. When it is connected to the computer… read more
Ashik
Ashik
Smartphone Tech
Master's Degree
12,439 satisfied customers
my iphone 4s has locked up with only the "connect to itunes
my iphone 4s has locked up with only the "connect to itunes displayed". iTunes won't recognize phone except to say it is in "recovery" mode and that phone must be restored to factory settings, obvious… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
380 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x