Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I have the newest version of itunes installed on a windows…

Customer Question
I have the newest version...
I have the newest version of itunes installed on a windows 7hp laptop. I have also installed Blackberry Link App, which on another computer has allowed me to transfer music from itunes to my Blackberry Z10&Z30. But on this computer when I open Blackberry Link it does not load my itunes music library. It says that itunes is not properly configured. Any suggestions on how I can configure itunes so it transfers music to Blackberry Link app?
Submitted: 2 years ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 25 minutes by:
2/6/2016
Technician: Ashik, Smartphone Tech replied 2 years ago
Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 12,432
Experience: Experience with iPhone and other Smartphones
Verified

Hi Dave and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

I want you to completely uninstall iTunes and all its components and then reinstall them. Press Windows and R keys and this will bring Run. Type control panel and press enter.

Click Programs and Features (or Uninstall a Program) in Control Panel. The remove the software in exact order (ignore if you can't find some of them).

  1. iTunes
  2. Apple Software Update
  3. Apple Mobile Device Support
  4. Bonjour
  5. Apple Application Support 32-bit
  6. Apple Application Support 64-bit

After that, download and reinstall latest iTunes from here --> http://www.apple.com/itunes/download/

Open iTunes and play some musics. Then close iTunes. Open Link and does it recognize the iTunes Library now ?

Please let me know if that didn't work, so we can continue troubleshooting.

If you want, I can remotely connect to your computer and try to fix the issue myself for you while you watch. This is an optional additional service.

Ask Your Own Smartphones Question
Customer reply replied 2 years ago
I have the newest version of itunes installed and I believe that's the problem. The computer on which Blackberry Link is working has an older version of itunes installed. If I delete itunes , I think I am going to try to reinstall an older version of itunes. Thanks,Dave
Technician: Ashik, Smartphone Tech replied 2 years ago

That will also work Dave. If Link is not updated to work with latest iTunes, then it would cause this issue. Remember, after installing newest version you may need to downgrade the library file. Other wise you may get a error when you open iTunes like this library is created on new version and like so. I will send you instructions to do that. It is pretty simple.

Ask Your Own Smartphones Question
Technician: Ashik, Smartphone Tech replied 2 years ago

You can find different versions of iTunes from here --> https://support.apple.com/en_US/downloads/itunes

Better to use the same version of iTunes as other PC since you confirmed that is working.

You can also reinstall Link after installing iTunes if needed. Let me know how it goes

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 12,432
12,432 Satisfied Customers
Experience: Experience with iPhone and other Smartphones

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

380 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
What is the easiest way to transfer music from my iPhone X
What is the easiest way to transfer music from my iPhone X to my iPod touch? … read more
Ashik
Ashik
Smartphone Tech
Master's Degree
12,432 satisfied customers
Have a Z10 since they came out....bought a Z30 when it came
ok, have a Z10 since they came out....bought a Z30 when it came out, but never upgraded. I believe my Z10 has been backing up...but the status of both phones on Link is "dosconnected" and plugging the… read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
I'm trying to get my BB z30 to work with the ring.com always
I'm trying to get my BB z30 to work with the ring.com always home doorbell … read more
Samuel White
Samuel White
Owner and Expert Tech
271 satisfied customers
Thanks My blackberry Link has not worked for about 3 months
thanks My blackberry Link has not worked for about 3 months and I tons of info that has not been backed up I cam here because when I input "Blackberry link has stopped working and have been trying to … read more
Samuel White
Samuel White
Owner and Expert Tech
271 satisfied customers
How to access music on iPhone? I have an iPhone 6. I had
How to access music on iPhone?I have an iPhone 6. I had transferred music from my system to the phone. But I don't know how to access it on the phone. How do I do that?… read more
Ashik
Ashik
Smartphone Tech
Master's Degree
12,432 satisfied customers
I uninstalled and re installed two time itunes but nothing
Hi I uninstalled and re installed two time itunes but nothing happens. when I plug in my iPhone nothing happens, so I cannot transfer photos I need to my PC and when itunes start - with a huge delay- … read more
Ashik
Ashik
Smartphone Tech
Master's Degree
12,432 satisfied customers
I want to transfer some .tar and .jar files from my pc to my
I want to transfer some .tar and .jar files from my pc to my Blackberry. I have a Blackberry Z10 with software 10.2.1.2976. I connect to the pc thru Blackberry link and do not see where I can type in … read more
david
david
Bachelor's Degree
129 satisfied customers
My blackberry q10s Blackberry World wont open. Every time
My blackberry q10's Blackberry World won't open. Every time I try to open it a back screen appears and then it closes immediately. Any idea on how to fix this?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
MY ITUNES LIBRARY RECONGNIZES MY IPHONE BUT WONT LET ME ADD
MY ITUNES LIBRARY RECONGNIZES MY IPHONE BUT WONT LET ME ADD OR DELETE FILES. IN THE PAST IT HAS SAID IT WAS SYNCHED WITH ANOTHER ITUNES LIBRARY BUT THIS IS THE ONLY ONE I HAVE. I HAVE SINCE UPDATED TH… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I have an iPhone 4S. How do I transfer a bunch of music I have
I have an iPhone 4S. How do I transfer a bunch of music I have on my computer to the iphone? I have it all listed in the music file with windows 8. Do I have to transfer it to iTunes?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I was told at the apple store that all my apps and pictures
I was told at the apple store that all my apps and pictures would transfer to my 5s they didn't, I cant seem to find a way to sinc to my computer… read more
RandyNetwork Tech
RandyNetwork Tech
1,755 satisfied customers
I had (still have) an iPhone 3gs, always synced to iTunes on
I had (still have) an iPhone 3gs, always synced to iTunes on a desktop. When I got my iPhone 5, I synced (backed up) the 3gs to iCloud, and set up the 5 from that backup. My desktop then died; got a n… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
380 satisfied customers
I recently updates my iPhone 4 with the new settings. Now,
I recently updates my iPhone 4 with the new settings. Now, it won't allow me to download music. How do solve this problem?… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
380 satisfied customers
Hi, how do I transfer my music files on my Acer computer (Windows
Hi, how do I transfer my music files on my Acer computer (Windows 7) to my iPhone. Thanks Charles… read more
Ashik
Ashik
Smartphone Tech
Master's Degree
12,432 satisfied customers
My computer hard drive had to be replaced how do I get my music
My computer hard drive had to be replaced how do I get my music from my walkman and my iphone 4 onto my computer.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have downloaded songs from my computer to my iphone but they
I have downloaded songs from my computer to my iphone but they don't show up any where although in my settings it shows over 1000 songs… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
380 satisfied customers
I cant get my iPhone to synch with my laptop. Im not exactly
I can't get my iPhone to synch with my laptop. I'm not exactly sure what type of iPhone I have - under "Settings" and "About" is says is it version 5.0.1. (9A405), Carrier is ATT, Model is MC640LL, se… read more
Ashik
Ashik
Smartphone Tech
Master's Degree
12,432 satisfied customers
I have an old i phone with music and apps I want to save. How
I have an old i phone with music and apps I want to save. How do I get the data off the phone and put them onto my new pc. The old computer is not available. After I transfer the data to I tunes I wan… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x