How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Your Own Question
Randy
Randy, Customer Service
Category: Smartphones
Satisfied Customers: 9708
Experience:  Expert in service and repair of all Smartphones.
62741268
Type Your Smartphones Question Here...
Randy is online now
A new question is answered every 9 seconds

My I phone 5s has seized on the photo stream screen and I

Customer Question

hi my I phone 5s has seized on the photo stream screen and I cant do anything
JA: Thanks. Can you give me any more details about your issue?
Customer: all I get is the white message box say photos for I cloud account cannot be accessed review in settings ect but it will not respond
JA: OK got it. Last thing — Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Smartphones
Expert:  Randy replied 1 year ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue. This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your iPhone will work normally again.press the home button and the power button at the same time for about 40 seconds or until the apple logo appears then release.

Let me know if this does not work and we can try another solution.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!