How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ashik Your Own Question
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 10930
Experience:  Experience with iPhone and other Smartphones
Type Your Smartphones Question Here...
Ashik is online now
A new question is answered every 9 seconds

I restored my Husband's iPhone instead of my own
, I am

Customer Question

Customer: ***** ***** I restored my Husband's iPhone instead of my own
JA: Thanks. Can you give me any more details about your issue?
Customer: I am now trying to connect to i Tunes and restore the proper phone
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Smartphones Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: I am willing to wait, but let me see if I can fix it first
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Smartphones
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Did you restore your husbands backup to your iPhone from your computer or did you restore the husbands iPhone to factory settings ?

Expert:  Ashik replied 1 year ago.

If you have restored your husbands's iPhone to factory settings, then do this. Connect the iPhone to your computer and open iTunes. In iTunes, select the iPhone (at top left). Click Restore Backup button. From the list of backups, find your husband's backup and click Restore. If you can't find the backup of your husband's phone there and if everything from his phone is already gone, then you can attempt to restore that device from iCloud. Go to Settings > General > Reset and tap Erase All Contents and Settings. After erasing, this will bring setup screen. While setting up, click Restore from iCloud option and this will restore the most recent backup to his phone from iCloud if any available.

If you restored your husband's backup to your iPhone from iTunes and if everything on your iPhone is deleted and replaced with his info, then you need to restore your own backup to your iPhone. Connect it to your computer. Open iTunes and select your iPhone. Click Restore Backup. Select your backup point.

If you don't see your backup, then erase your phone from Settings > General > Reset > Erase All Contents and Settings. Then restore from iCloud while setting up.

(If you want to restore your iPhone to new, then do the erase it from Settings of device or restore it from iTunes on your computer). Let me know how it goes please.

Related Smartphones Questions