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John T. F.
John T. F., Mac Druid
Category: Smartphones
Satisfied Customers: 3045
Experience:  20+Yrs in the computer/electronics service industry
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I'm having trouble hearing incoming calls (Iphone6)..and I'm

Customer Question

I'm having trouble hearing incoming calls (Iphone6)..and I'm not hard of hearing. Volume on ring tone is fine. Help
Submitted: 1 year ago.
Category: Smartphones
Expert:  John T. F. replied 1 year ago.

Hi,

does this effect only incoming calls or do you have the issue with outgoing calls, as well?

John

Customer: replied 1 year ago.
only incoming calls
Expert:  John T. F. replied 1 year ago.

Ok,

First, let’s attempt resolving this issue with your Apple device by trying a hard reset, then proceed from there if that does not resolve the problem:

Disconnect the device from it's cord, if plugged in.

Press and hold your Sleep/Wake button (on the top right) and Home button (on the front) together for around 10 seconds.

When the Apple logo appears, release both buttons.

The next thing you should see after the Apple logo is the home screen a few minutes later.

If the above does not work, please let me know.

Thanks,

John