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IPhone4s 315 546 4408 /Verizon Wireless to modem 315 468

Customer Question
iPhone4s(###) ###-####/Verizon Wireless to modem(###)...
iPhone4s(###) ###-####/Verizon Wireless to modem(###) ###-#### Screen shows the Apple Symbol like when you first turn on. Symbol is on several minutes - then says must reactivate - then I select my network ... itWorksNow (which I named), asks for password ***** reactivate - doesn't accept any I try and screen blank. Tried my WEP 1BF4E614E4 nope. Fell free to go on my laptop IP 192.168.1.1 Just added HP officejet 6812 wireless printer. Please Chat me on my Laptop. Don't have phone right now ! !
HELP I AM SUFFERING ! ! ***** *****i (###) ###-####***@******.***
Submitted: 2 years ago.Category: Smartphones
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Answered in 2 minutes by:
12/29/2015
Technician: Josh, Technician replied 2 years ago
Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 21,309
Experience: Smartphone support
Verified

Hi,

Did you use the WEP as the password ***** the iPhone as well? Have you tried?

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Customer reply replied 2 years ago
I used the WEP as a "password" on the phone it didn't work. I got the WEP of back of modem - so modem and recently installed wireless HPofficeprinter 6812 could communicate.
Technician: Josh, Technician replied 2 years ago

On your phone, double check to make sure that you are typing the password ***** as it appears (all capitalized letters must be capital). Also, iPhones will automatically capitalize the first letter so make sure that is being used correctly.

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Customer reply replied 2 years ago
I'm particually good with details like that ... but I try it again right now
Technician: Josh, Technician replied 2 years ago

Okay, thank you.

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Customer reply replied 2 years ago
I entered the WEP ...now it is searching
Technician: Josh, Technician replied 2 years ago

What do you mean searching? You should be selecting your Wi-Fi from the list and when you select it, it will prompt you for a password.

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Customer reply replied 2 years ago
it said the password ***** not correct
Technician: Josh, Technician replied 2 years ago

What is the make/model of your router so we can confirm you are using the correct password?

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Customer reply replied 2 years ago
I actually don't ever remember needing to type in a password ***** ever ?
Customer reply replied 2 years ago
I would have never associated "password" with the WEP security key
Technician: Josh, Technician replied 2 years ago

What is the make/model of your router?

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Customer reply replied 2 years ago
Westell Model A90-750015-07
Technician: Josh, Technician replied 2 years ago

On a connected computer, click here: http://192.168.1.1

A login prompt should pop up, to login, type admin for the username, and password ***** the password ***** well

Once in, click the Wireless Settings icon, then Basic Wireless Settings in the left navigation panel

Click the password ***** if it shows one, otherwise please look for your SSID and password/key code listed on that page.

If you change it, save your settings, then 2 minutes then try to connect.

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Customer reply replied 2 years ago
my iphone4s is MF7LL/A model A 1387
Customer reply replied 2 years ago
8 GB
Technician: Josh, Technician replied 2 years ago

Please follow my steps from my last reply.

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Customer reply replied 2 years ago
I think you are telling me to go to an email u just sent me ?
Technician: Josh, Technician replied 2 years ago

No, please scroll up on the screen.

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Customer reply replied 2 years ago
I scrolled .... it showed 3 columns each trimmed in red - it put up specs on mine ... but there is no place to enter admin and password
Technician: Josh, Technician replied 2 years ago

Would you be okay if I connected to your computer to reveal the password?

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Customer reply replied 2 years ago
there was no popup - so could not put in admin and pssword
Customer reply replied 2 years ago
I am going to try it again on that link
Technician: Josh, Technician replied 2 years ago

Okay, thank you.

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Customer reply replied 2 years ago
ok found the note .... it requires my user name and password ***** I don't know my password ***** which is the reason I contacted you folks
Technician: Josh, Technician replied 2 years ago

username: admin

password: password

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Customer reply replied 2 years ago
Josh ... with the utmost of respect for your experience and skills ..... we been on the phone more than an hour ... please indicate I was not satsified - and I don't expect to be charged the $5 for appt and the $40 for service. Please acknowledge that you will do that.
Technician: Josh, Technician replied 2 years ago

Hi,

We are working on the issue and reaching very close to a resolution. Please use the login information that I have given you

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Customer reply replied 2 years ago
ok - you mean the admin and password ?
Technician: Josh, Technician replied 2 years ago

Yes

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Customer reply replied 2 years ago
did not work is the password Password or password
Technician: Josh, Technician replied 2 years ago

password

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Customer reply replied 2 years ago
tried it 3 times .... and just now .... nothing
Technician: Josh, Technician replied 2 years ago

Do you mind if I connect to your computer?

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Customer reply replied 2 years ago
please connect please
Technician: Josh, Technician replied 2 years ago

Great!

I am sending you the remote offer. Please accept it (it can take 1-2 minutes for it to appear) and I will provide you with the steps so I can connect

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Customer reply replied 2 years ago
Josh ............... as I said previously ... with the utmost of respect for your experience and skills ..... we been on the phone more than an hour ... please indicate I was not satsified - and I don't expect to be charged the $5 for appt and the $40 for service. Please acknowledge that you will do that.
Technician: Josh, Technician replied 2 years ago

I am not sure what you mean. You are wishing to continue then you want to cancel. Please acknowledge which option that you prefer.

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Customer reply replied 2 years ago
Cancel and acknowledge .... The continue comment ... was before I was given the cost. Please Cancel
Technician: Josh, Technician replied 2 years ago

Okay, I will send a note to cancel.

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Customer reply replied 2 years ago
OK please do that - and also confirm that you have done the following as I requested - please indicate I was not satsified - and I don't expect to be charged the $5 for appt and the $40 for service. Please acknowledge that you will do that.
Technician: Josh, Technician replied 2 years ago

I will send in a note. I do not deal with payments; that is a different department.

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Customer reply replied 2 years ago
you are saying you will will send a note to the payments people...How do I get an online form that I can explain my dissatisfaction
Technician: Josh, Technician replied 2 years ago

There isn't such a form. I will not be notified of any responses after this message. Please wait for contact from customer service.

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Customer reply replied 2 years ago
ok ... thanks ...I will await their email message.Josh - I have no problem with your efforts at all. Your company should prepare you to
answer my question in 20 minutes.
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Josh
Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 21,309
21,309 Satisfied Customers
Experience: Smartphone support

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