How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Technician
Category: Smartphones
Satisfied Customers: 16421
Experience:  Several years experience in both smartphone setup and sales.
Type Your Smartphones Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

Somehow my phone updated and then locked me out I called

Customer Question

Somehow my phone updated and then locked me out I called metro and they gave me 2 separate coded one to unlock the phone and one to unlock sim it unlocks the phone until the phone is turned off again it's asking for puk code but it doesn't work I have a new sim card i don't know why I can't just use that pleeeesaase help
Submitted: 1 year ago.
Category: Smartphones
Expert:  Jason Jones replied 1 year ago.


I am the person that will be helping you today.

The only people that have the correct PUK code for your SIM Card is your phone service provider. You will have to call them and get that PUK code from them. They are the only ones that have the SIM Card/PUK database for their business.

I will be standing by.

Thank you,

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Jason Jones replied 1 year ago.

May I ask for your phone service company's name?