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How do I change my iCloud address without knowing the

Customer Question
password ***** the former account...
How do I change my iCloud address without knowing the password ***** the former account
Submitted: 2 years ago.Category: Smartphones
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Answered in 2 minutes by:
10/30/2015
Technician: John T. F., Mac Druid replied 2 years ago
John T. F.
John T. F., Mac Druid
Category: Smartphones
Satisfied Customers: 3,190
Experience: 20+Yrs in the computer/electronics service industry
Verified

Hi,

are you the owner of the former account and have merely forgotten the password?

Thanks,

John

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Customer reply replied 2 years ago
I am former owner
Technician: John T. F., Mac Druid replied 2 years ago

Thanks,

and where are you trying to remove this account from?

John

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Customer reply replied 2 years ago
iPhone and ipad
Customer reply replied 2 years ago
Please cancel my membership I need to go to the Apple Store
Technician: John T. F., Mac Druid replied 2 years ago

I am not an employee of JustAnswer and do not have access to your account details to handle requests of this nature.

You can access http://ww2.justanswer.com/help for account help or contact customer service directly via***@******.*** with any financial concerns.

If you change your mind I am here to assist.

Thanks,

John

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Customer reply replied 2 years ago
Sorry can we continue had to run out
Technician: John T. F., Mac Druid replied 2 years ago

No problem.

When you try to remove the account from Settings > iCloud on each device what message do you receive?

John

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Customer reply replied 2 years ago
It asks for the password ***** the old Apple ID account
Technician: John T. F., Mac Druid replied 2 years ago

Ok,

in this event you must first reset that password ***** order to remove the old account. This is a security feature with little workaround.

You should be able to reset your password ***** the site: http://iforgot.apple.com/

enter your Apple ID and click Next.

-Select Email authentication followed by Next.

Check your email and there should be a message from Apple with instructions on how to reset your password.

If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

enter your Apple ID and click Next.

-Select Answer security questions and click Next.

-Set the birthday you used for the account and clicking Next.

- Answer the security questions you picked when you set the account up.

If you answer these successfully, you should be able to reset your password ***** access your iCloud ID again.

Then, remove it from your devices.

John

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Customer reply replied 2 years ago
It is saying no Apple ID found
Technician: John T. F., Mac Druid replied 2 years ago

The Apple website?

John

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Customer reply replied 2 years ago
No the account is locked
Technician: John T. F., Mac Druid replied 2 years ago

Ok,

If you can’t successfully reset your password, you will need special assistance. In this case, you will have to make use of the Express Lane customer service security feature to request investigation of the inaccessible account:

https://expresslane.apple.com/

Choose the correct category and issue as prompted by the service above and you will eventually reach a web form to enter the details of your specific situation. If you need a suggestion for which support path to follow, try:

iTunes > iTunes Store > Account Management > Managing or editing an Apple ID > Email

As an alternative, if you do not wish to handle it online, you can try calling this number: 1-***-***-****. Ask if they can verify you as the owner of the account for the purposes of resetting the password.

John

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Customer reply replied 2 years ago
This is something I have been fighting with I guess it will be best to go to apple thank you
Technician: John T. F., Mac Druid replied 2 years ago

You are welcome. The phone number may help you as well since this is a server side issue rather than a local problem with the devices.

John

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John T. F.
John T. F.
John T. F., Mac Druid
Category: Smartphones
Satisfied Customers: 3,190
3,190 Satisfied Customers
Experience: 20+Yrs in the computer/electronics service industry

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