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Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 38583
Experience:  Extensive Smartphone Issue Resolvement
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I accidentally all prior messages,howdoibring

Customer Question

i accidentally all prior messages,howdoibring themback,noprotact
Submitted: 2 years ago.
Category: Smartphones
Expert:  Richard replied 2 years ago.

Hi there and welcome

To clarify, you delete all your messages from your device correct?

And what is the make and model of the device?

Thank you

Customer: replied 2 years ago.
blackberry z30
Expert:  Richard replied 2 years ago.

Thanks,

Which messages did you actually delete? Emails, Text?

Customer: replied 2 years ago.
both, everything from the hub
Expert:  Richard replied 2 years ago.

ok, for the emails, we can check if they are still available. Tell me for which email service it is please.

For all other items, did you ever backup the Blackberry via the desktop manager on your computer?

Customer: replied 2 years ago.
it started doing it and i turned it off, it iss currently off
Expert:  Richard replied 2 years ago.

Thanks

for the emails, we can check if they are still available. Tell me for which email service it is please.

For all other items, did you ever backup the Blackberry via the desktop manager on your computer?

Customer: replied 2 years ago.
old backup, not recent
Expert:  Richard replied 2 years ago.

ok, the only way to restore them will be via the backup, once they are removed from the device you cannot get them back sorry.

If though it just started doing this, it points to a memory fault on the Blackberry (hardware issue).

Can you try to turn it on and tell me if it now functions please.

Customer: replied 2 years ago.
email is gmail and yahoo, phone is off right now
Expert:  Richard replied 2 years ago.

Can you try to turn it on and tell me if it now functions please.

Customer: replied 2 years ago.
i did it, how do i stopit when i turn it on?
Expert:  Richard replied 2 years ago.

You cannot, it is indicative of a hardware fault on the phone.

You will need to restore the old backup you have to try to get at least this back.

Can you do this please and let me know the results.

Customer: replied 2 years ago.
no fault on phone, i did it, i accidentally hit delete all prior messages, can i stopit?
Expert:  Richard replied 2 years ago.

Nyou cannot halt the command half way through, it will have to complete.

Customer: replied 2 years ago.
thanks for trying, do not charge me
Expert:  Richard replied 2 years ago.

not really sure why you quit with me all of a sudden but ok... I think you got the information you were after.

Customer: replied 2 years ago.
no i did not, the process can not be stopped
Expert:  Richard replied 2 years ago.

yes, thats the information you now know from me and what to do to get some of it back

Customer: replied 2 years ago.
i can not stop the process, orget the hub back the way it was,even though your guarantee says you can solve the issue
Expert:  Richard replied 2 years ago.

ok, I understand the "i can not stop the process" message as that's what I have informed you.

I am not to clear sorry what you are trying to say with the rest of your message. I can sense your becoming quite upset and hostile with me, and this seemed to happen all of a sudden, so I am not really sure why you are.... but if you need anything else, please let me know.

Thanks