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Vinod. I have a iPhone 6 plus and cannot send photos to my

Customer Question
Hi, Vinod. I have...
Hi, Vinod. I have a iPhone 6 plus and cannot send photos to my email. This has always been a problem.
Submitted: 2 years ago.Category: Smartphones
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Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 hours by:
10/6/2015
Technician: Ashik, Smartphone Tech replied 2 years ago
Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 11,294
Experience: Experience with iPhone and other Smartphones
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Who is your email provider ?

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Customer reply replied 2 years ago
my email provider is Verizon and Comcast is my internet provider. I just upgraded to IOS 9 on my phone. So I take a photo, email to***@******.*** and it never arrives.
Technician: Ashik, Smartphone Tech replied 2 years ago

What about normal email messages without any attachments ? Does they deliver ?

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Customer reply replied 2 years ago
I never respond to emails from my phone. This is my personal and not work phone.
Technician: Ashik, Smartphone Tech replied 2 years ago

Can you send one email from your phone to yourself and check if you can receive it ? This is to ensure that the outgoing server is working properly

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Customer reply replied 2 years ago
Hi, Ashik. Something just came up at work. I do believe it is a problem with my outgoing server. Can we talk later? What is your phone #?
Technician: Ashik, Smartphone Tech replied 2 years ago

Of course we can. You have to reply here. When you are back, just post a reply here and we can continue then.

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Customer reply replied 2 years ago
Sounds good.
Technician: Ashik, Smartphone Tech replied 2 years ago

Talk you later

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Customer reply replied 2 years ago
Hi, Ashik. I just sent my phone information, on my land line, so you could call me and fix my problem sending photos on my phone. Do you know when I might hear from you? Genevieve
Technician: Ashik, Smartphone Tech replied 2 years ago

Unfortunately I will not be able to call you now as I'm also providing support for other clients in here. But I will help you here without any additional payment.

Can you do this please ? Send one email from your phone to yourself and check if you can receive it. Let me know.

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Customer reply replied 2 years ago
Hello. Sounds like we need to do this via iChat. Am really hoping you can help me fix this.
Technician: Ashik, Smartphone Tech replied 2 years ago

I will give you step by step instructions here. But first I want to know whether your outgoing server is working or not. Can you check it please ?

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Customer reply replied 2 years ago
Here is the problem. I cannot send emails with photos attached from my iPhone. I am receiving emails, but cannot get any emails with photos out.
Technician: Ashik, Smartphone Tech replied 2 years ago

But can you send emails from your phone without photos attached

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Customer reply replied 2 years ago
Can you tell me how to check it?
Technician: Ashik, Smartphone Tech replied 2 years ago

Sure. Open Mail. Compose a new email. Write your own address on To field and send. Do you receive it ?

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Customer reply replied 2 years ago
OK. Am doing it now.
Technician: Ashik, Smartphone Tech replied 2 years ago

Let me know.

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Customer reply replied 2 years ago
Nope. Did not go through.
Technician: Ashik, Smartphone Tech replied 2 years ago

It is with the outgoing server. Lets change it.

What is the suffix of your email address that comes after @ part ?

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Customer reply replied 2 years ago
Yep. suffix is @comcast.net.
Customer reply replied 2 years ago
For some reason Comcast and Verizon can never get this fixed for me.
Technician: Ashik, Smartphone Tech replied 2 years ago

Is this POP or IMAP account ?

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Customer reply replied 2 years ago
Do I go to settings to check that? Also, I got an error that said my user name is incorrect.
Technician: Ashik, Smartphone Tech replied 2 years ago

Let me check the settings and get back to you

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Customer reply replied 2 years ago
This is where Comcast and Verizon always get stuck
Technician: Ashik, Smartphone Tech replied 2 years ago

Lets do this step by step. On your iPhone, go to Settings > Mail, Contacts, Calendars. Tap Comcast account. Tap your email next to account. This will bring some advanced settings.

Tap SMTP

What do you see there ?

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Customer reply replied 2 years ago
OK. am doing it.
Customer reply replied 2 years ago
This is what I see. Primary Server smtp.comcast.net It says ON. Other SMTP Servers are smtp.comcast.net
Technician: Ashik, Smartphone Tech replied 2 years ago

Can you delete all servers from there ?

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Customer reply replied 2 years ago
OK. How do I do that?
Technician: Ashik, Smartphone Tech replied 2 years ago

Swipe left or right over the SMTP server and do you see delete button ?

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Technician: Ashik, Smartphone Tech replied 2 years ago

Click Add Server there. Then add with these values

Host name = smtp.comcast.net

Username = full comcast address

password = your password.

Let me know once you did that

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Customer reply replied 2 years ago
I do not see a delete button. When I swipe left I see Outgoing Mail Server, Host Name smtp.comcast.net, User Name***@******.*** and password.
Technician: Ashik, Smartphone Tech replied 2 years ago

Should we delete the account and add it back ?

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Technician: Ashik, Smartphone Tech replied 2 years ago

Delete the username and password ***** Then re-enter it. Let me know.

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Customer reply replied 2 years ago
Let's do it. How?
Customer reply replied 2 years ago
oh boy. I can't remember my password. I have to go for now. Work stuff. But will get back to you.
Technician: Ashik, Smartphone Tech replied 2 years ago

Ok, we can continue later. If the above doesn't work, then we can delete the account and add it back. This will re-establish the connection with server.

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Customer reply replied 2 years ago
Hello. I figured my problem out. Please cancel my membership.
Technician: Ashik, Smartphone Tech replied 2 years ago

Could you please what was the issue ?

Please contact***@******.*** to cancel this question and cancel membership.

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Ashik
Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 11,294
11,294 Satisfied Customers
Experience: Experience with iPhone and other Smartphones

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