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John T. F.
John T. F., Mac Druid
Category: Smartphones
Satisfied Customers: 3045
Experience:  20+Yrs in the computer/electronics service industry
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I had a computer person install (or tried to install) icloud

Customer Question

I had a computer person install (or tried to install) icloud on my iphone 6; couldn't finish because phone didn't have 50% power.... recharged it and when I retrieved the phone, I couldn't open to my usual passcode and home page. Instead the screen said "hello" then scrolled to "hola" and no options to get out of that sequence. Can you help?
Submitted: 1 year ago.
Category: Smartphones
Expert:  John T. F. replied 1 year ago.


depending on which upgrade they installed, it may take a few tries to resolve this.

First, how do you normally back up this iPhone?


Customer: replied 1 year ago.
I havn't backed it up--seldom use it what with password ***** Can you help get me back to my normal screen upon opening the phone?
Customer: replied 1 year ago.
what more do you need to know?
Expert:  John T. F. replied 1 year ago.

Ok, first try the following;

Disconnect the device from it's cord, if plugged in.

Press and hold your Sleep/Wake button (on the top) and Home button (on the front) together for around 10 seconds.

When the Apple logo appears, release both buttons.

The next thing you should see after the Apple logo is the home screen a few minutes later.

If the above does not work, let me know and we will move on to the next option.