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Randy
Randy, Customer Service
Category: Smartphones
Satisfied Customers: 9794
Experience:  Expert in service and repair of all Smartphones.
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Started os2 install. Was paused "charge over 50%, now iPhone

Customer Question

Started os2 install. Was paused "charge over 50%, now iPhone says up to date with 1.01. How do I finish install?
Submitted: 1 year ago.
Category: Smartphones
Expert:  Randy replied 1 year ago.

Hi,
My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. .
I am sorry to hear that you are having this issue.
What is the model of your iphone please?

Customer: replied 1 year ago.
6s plus
Customer: replied 1 year ago.
Sorry it is just 6 plus!
Expert:  Randy replied 1 year ago.

okay, the ios should be 9.0.1

  1. From the the Home Screen, tap Settings > General > About.
  2. The software version of your device should appear on this screen.
Customer: replied 1 year ago.
You did not answer question!! How do I finish install of Os2?
Customer: replied 1 year ago.
Credit my account with $36 of you can't answer, ok!
Expert:  Randy replied 1 year ago.

I am sorry for any confusion, the iPhone 6 plus does not have ios2. It should update to ios 9.0.1.

Follow these steps and see if it is on your iPhone>

  1. From the the Home Screen, tap Settings > General > About.
  2. The software version of your device should appear on this screen.
Customer: replied 1 year ago.
Os2 for Apple Watch is what I was installing
Expert:  Randy replied 1 year ago.

okay,

Customer: replied 1 year ago.
is there a way to do this or not?
Expert:  Randy replied 1 year ago.

Yes to update the software on your Apple Watch, you need to:

Update your Apple Watch

  1. Connect your Apple Watch to power, and keep it on the charger until the update is complete.
  2. On your iPhone, open the Watch app, tap the My Watch tab, then tap General > Software Update.
  3. If asked for your iPhone passcode or Apple Watch passcode, enter the passcode.
  4. Wait for the progress bar to appear and complete. Don't restart your Apple Watch during the update, which might take some time. When the update finishes, your Apple Watch will restart on its own.
Customer: replied 1 year ago.
Same problem as I mentioned at beginning .. It says it is up to date
Customer: replied 1 year ago.
I give up...don't bill me
Expert:  Randy replied 1 year ago.

you are not required to pay unless we find a solution. Give me a moment to check on another option please.

Expert:  Randy replied 1 year ago.

does the iphone have 9.0.1 installed?

  1. From the the Home Screen, tap Settings > General > About.
  2. The software version of your device should appear on this screen.
Expert:  Randy replied 1 year ago.

If you don’t update to iOS 9 then you cannot update to Watch OS 2.0 (and the Apple Watch app will simply report that your watch, at version 1.01, is up to date).

Expert:  Randy replied 1 year ago.

With your iPhone updated to iOS 9, launch the Apple Watch app on your iPhone and navigate to General -> Software Update. You’ll be given a summary of Watch OS 2.0 and a download link, >>>click here for image>>>>

The download is 512MB in size and can be downloaded in advance of the actual update operation.on the Apple watch.

Customer: replied 1 year ago.
My software on iPhone is 9.1
Customer: replied 1 year ago.
In the meantime, my watch finished it and I now have os2...watchOS 2 . So since I am not sure if our doings made it happen it is only fair that you charge me for your time.
Expert:  Randy replied 1 year ago.

That's great news!

Please let me know if you need any other assistance.
Please take a moment to rate my service positively.
Thank you very much!