Smartphone Questions? Ask A Smartphone Technician for Answers
Hi there and welcome
Can you tell me the make and model of the phone please?
You will have to reset the iPhone, there is no other way to remove this.
To do the reset
Connect the phone to the computer and open itunes
Hold the power and home button down until you see
"iTunes has detected an iPhone in recovery mode..."
Click Restore Phone, let this complete and it should now work
Let me know the results please
You need to do the itunes on your copmputer
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
sorry, your saying you do not have itunes on your computer?
And by saying work computer you mean you cannot install it?
just need to clarify please
Can you let me know please?