How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 2869
Experience:  Experience in supporting and using smartphones.
Type Your Smartphones Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

I have an iPhone 4s and I just tried to download the new

Customer Question

I have an iPhone 4s and I just tried to download the new operating software and my phone is incapacitated. I can't even get it to work. Can you help?
Submitted: 2 years ago.
Category: Smartphones
Customer: replied 2 years ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Vinod Menon replied 2 years ago.


Sorry to hear about your issue :(

Unfortunately, the only way to get out of it is to restore the iPhone.

Open iTunes in the computer and connect the iPhone to the computer. Now, on the iPhone, press and hold the power button and the home button together until you see an apple logo. The very moment you see the apple, let go off the power button, but keep on holding the home button for another 10-15 sec.

Your computer should now give a message that it has detected an iPhone in recovery mode and needs to be restored.

Restore the iPhone now and finally choose the latest backup. Let me know if you find any difficulty.

Thank you