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I forgot my pass word had updates now my phone is locked &

Customer Question
unusable im 84 not real...
i forgot my pass word had updates now my phone is locked & unusable im 84 not real good on all this new stuff. help
Submitted: 2 years ago.Category: Smartphones
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Answered in 4 minutes by:
9/17/2015
Technician: Randy, Customer Service replied 2 years ago
Randy
Randy, Customer Service
Category: Smartphones
Satisfied Customers: 10,115
Experience: Expert in service and repair of all Smartphones.
Verified

What is the brand and model of your phone?

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Customer reply replied 2 years ago
4s iphone
Technician: Randy, Customer Service replied 2 years ago

okay, do you know your Apple ID user name/email?

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Customer reply replied 2 years ago
no
Technician: John T. F., Mac Druid replied 2 years ago
John T. F.
John T. F., Mac Druid
Category: Smartphones
Satisfied Customers: 3,193
Experience: 20+Yrs in the computer/electronics service industry
Verified

Hi,

can you tell me the exact text as it appears on screen?

John

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Customer reply replied 2 years ago
it asks for email & pass word i dont remember my pass word
Technician: Richard, Smartphone Specialist replied 2 years ago
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 41,167
Experience: Extensive Smartphone Issue Resolvement
Verified

Hi there,

I see your last expert has opted out I will work with you on this.

Can you click on my link please

https://iforgot.apple.com/password/verify/appleid

And reset your password *****

Once done, then use this new password ***** the phone to unlock it.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

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Technician: Richard, Smartphone Specialist replied 2 years ago

Hi there, did you have trouble with my instructions?

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

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Customer reply replied 2 years ago
no more money i havent received anything for my last money except for a big runaround
Technician: Richard, Smartphone Specialist replied 2 years ago

ok, but can you tell me please if you did the instructions I gave to fix this as this is still not clear.

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Richard
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 41,167
41,167 Satisfied Customers
Experience: Extensive Smartphone Issue Resolvement

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