How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Engineer
Category: Smartphones
Satisfied Customers: 11819
Experience:  25+ Years Experience in Computers and Electronics. Smartphone Expert.
Type Your Smartphones Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

I have a blackbery Q10. the screen is frozen and i can not

Customer Question

i have a blackbery Q10. the screen is frozen and i can not get to the point of putting my password ***** the phone is still receiving text messages etc but i obviously cant access them, what can i do
Submitted: 2 years ago.
Category: Smartphones
Expert:  Michael Hannigan replied 2 years ago.

hello. My name is***** can help you with your question.

The first thing I would suggest doing is removing the battery which will completely shut off the phone. Then reinsert the battery after a minute and let the phone startup. At that point you should be able to get to the boot up. If you cannot, it may be something a little more serious than a restart. If this fails to help, exactly what part of the startup do you get to?


Customer: replied 2 years ago.
i have already done this many times and no success. the point i keep getting too is the phone starts up but doesn't go onto the password *****
Expert:  Michael Hannigan replied 2 years ago.

was impossible that you locked it without a password? There is a feature in a recent version of the operating system allows you to hit the upper left physical button to lock without a password. Then you would just unlocking the same way.