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Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 38521
Experience:  Extensive Smartphone Issue Resolvement
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I tried connecting to my yahoo account via my iphone but it

Customer Question

Hi. I tried connecting to my yahoo account via my iphone but it says the server timed out. Apple.imap.mail.yahoo.com. Port 993. I deleted and re added my account but same problem
Submitted: 2 years ago.
Category: Smartphones
Expert:  Richard replied 2 years ago.

Hi there and welcome

You need to remove the apple from the address so only input

imap.mail.yahoo.com

Tell me if it then adds please

Customer: replied 2 years ago.
How do I input the new server details? Ie where do I go to on my phone to do this?
Expert:  Richard replied 2 years ago.

ok, do the following steps please

  • From the iPhone Home screen, choose Settings
  • Tap on Mail, Contacts, Calendars
  • In the Accounts section, tap Add Account
  • Choose your email account type. For setting up email to work with IMAP choose other
  • Select Add Mail Account under the Mail section
  • Enter your information as below, Then tap Next

Name : Just give a name

Address : Yahoo mail address

Password : Yahoo mail password

Description : You can type a description for your mail

  • Select IMAP
  • On the next screen, enter your Incoming Mail Server tap Next

Host Name : imap.mail.yahoo.com

User Name : Yahoo mail user name

Password : Yahoo mail password

  • Next screen, enter your Outgoing Mail Server tap Next

Host Name : smtp.mail.yahoo.com

User Name : Yahoo mail user name (Optional)

Password : Yahoo mail password (Optional)

  • Then its Verifying your account
  • Select both your Mail and Notes, tap Save

This completes it and it will then be added to your phone

Let me know the results please

Customer: replied 2 years ago.
Says "cannot connect using SSL". So can't connect to my email. What should I do
Expert:  Richard replied 2 years ago.

ok, go to the App Store and download the app Yahoo Mail

Open it and sign into this and check your emails and tell me if you can please

Customer: replied 2 years ago.
I already have the app. But I want to open my yahoo in my iphone mail app. Is there no way to do those anymore?
Expert:  Richard replied 2 years ago.

Ok, wanted to make sure you still had access

When doing my instructions you see the option for SSL

Try by on the incoming server setting it to Off. If it fails, do this also for the outgoing server

Does it then connect?

Customer: replied 2 years ago.
I can't see the option to switch the incoming server to off..?
Customer: replied 2 years ago.
I don't see an option for SSL to be switched on or off on the setup screen. How do I have this option?
Expert:  Richard replied 2 years ago.

It should be seen when your setting it up on the phone.

It may be your phones firmware is corrupted.

Do you have data on the phone you need to keep? Or have you backed up the phone?

Customer: replied 2 years ago.
Which screen does the SSL option appear in? I am in "add account" - "other" - added my information and on the next screen I selected IMAP. Is it in this screen I should have an SSL option?
Expert:  Richard replied 2 years ago.

yes, when you do the server settings

See on this page

http://pop2imap.com/yahoo_iphone.php

Under

  • Change each of the Mailbox Behaviors items as needed (e.g., Choose Sent Mailbox and check "Sent Items")

About 3/4 down the page

Customer: replied 2 years ago.
I don't have the "advanced" option at the bottom of the screen as alluded to in the screenshot in the link. How do I get it?
Expert:  Richard replied 2 years ago.

You cant, it should just be there which is why It points to an issue with the firmware

This is why I need to know

Do you have data on the phone you need to keep? Or have you backed up the phone?

Customer: replied 2 years ago.
I have data on my phone I need to keep. Not backed up
Customer: replied 2 years ago.
I have not downloaded the new iOS. Could this be the issue?
Expert:  Richard replied 2 years ago.

This may be if you have an old one, but regardless you want to back up.

On your computer go to www.itunes.com

Install itunes and when installed, open it and connect the iPhone to the computer

Then in iTunes, click File > Devices > Back up

Backup the iPhone and when it has finished, disconnect the iPhone

Then go to Settings, General, Reset, Erase all content and reset settings.

Let this complete then setup the iPhone again.

Once setup, then try to add the Yahoo account and let me know if it now adds please

If it does not, then update your firmware if asked, then try again

This will remove firmware as causing this issue, so let me know the results

Customer: replied 2 years ago.
Ok. Travelling now so can't do it in the next few days
Expert:  Richard replied 2 years ago.

ok, for now then use the Yahoo App

But I ask, please backup soon as something is not right on the phone, you should not be having such a headache adding the yahoo account.

I have marked the question to never close so let me know if you have any problems after doing the instructions

Travel safe and if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 2 years ago.
The thing is that I have another yahoo account. I can add this account to the mail app on my iphone (no server issues) but it doesn't work for my other yahoo email (the one I requested your help for). Any reason for this?
Customer: replied 2 years ago.
Just wondering if it's a specific issue with one of my yahoo accounts but not the other?
Expert:  Richard replied 2 years ago.

They may block for this specific account, but we only know once we do the reset