Smartphone Questions? Ask A Smartphone Technician for Answers
Thank you for allowing me to assist you, my name is Joe and I will be happy to assist you with your concern today.
What is the make and model of this phone?
Sorry for the delay. Dealing with septic issues. My apologies.
This usually relates to a programming problem, on a phone it is usually on an app, try deleting the app and re-downloading it again.