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ElectronicsPete
ElectronicsPete, Engineer
Category: Smartphones
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Experience:  Electronic Engineer
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I have a Blackberry Torch 9800. I cannot get it to link with

Customer Question

I have a Blackberry Torch 9800. I cannot get it to link with my Toshiba Laptop, Windows 8. Please help!
Submitted: 2 years ago.
Category: Smartphones
Expert:  ElectronicsPete replied 2 years ago.

Hi there,

When you connect the phone to the laptop, ensure the laptop is connected to the wall power supply.

Disconnect any other USB devices that are connected to the laptop.

Try using a different USB cord.

Connect the cord to a different USB port on the laptop.

You should see the phone appear as an external device.

If the above does not help, try connecting the phone to a different computer and let me know i it connects ok there.

Let me know if you would like remote assistance with this.