How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 2867
Experience:  Experience in supporting and using smartphones.
Type Your Smartphones Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

XXXX i need your help please my iphone 4s is disabled

Customer Question

hello, my name is*****
i need your help please my iphone 4s is disabled for 23,987,108 minutes
i didn't forget my password ***** my screen was broken , i can give you all my information you need to open it for me
Submitted: 1 year ago.
Category: Smartphones
Expert:  Vinod Menon replied 1 year ago.


I am Vinod. I will try my best to help you resolve this issue.

Sorry to hear about your issue :(

Unfortunately, the only way to get out of it is to restore the iphone to factory settings. If you have a backup either in icloud or in itunes in the computer, you will be able to get all the contents back.

Open itunes in the computer and connect the iphone to the computer. Now, on the iphone, press and hold the power button and the home button together until you see an apple logo. The very moment you see the apple, let go off the power button but keep on holding the home button for another 10-15 sec. Your computer should now give a message that it has detected an iphone in recovery mode and needs to be restored.

Restore the iphone now. Let me know if you find any difficulty.

Thank you