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Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 38526
Experience:  Extensive Smartphone Issue Resolvement
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I cannot access my telephone directory. Can you assist me,

Customer Question

I cannot access my telephone directory. Can you assist me, please?
Submitted: 2 years ago.
Category: Smartphones
Expert:  Randy replied 2 years ago.

Hi,
My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. .
I am sorry to hear that you are having this issue. What is the brand/model of your phone please?

Customer: replied 2 years ago.
I have an older Blackberry 9000
Customer: replied 2 years ago.
Hello...
Expert:  Randy replied 2 years ago.

okay, thank you. Try this please>

  1. On the home screen, click the Contacts icon.
    • To search for a contact in your contact list, type all or part of a contact's name.
    • To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's name. Click OK.
  2. Highlight a contact.
  3. Press the menu key.
    • To view information for a contact, click View.
Expert:  Randy replied 2 years ago.

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Was this step helpful? Please reply if you need more help.
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Please let me know if this does not work for you or if you need any other assistance.
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After we have your issue resolved please take a moment to rate my service positively.
Thank you very much!

Customer: replied 2 years ago.
No. Notrhing happens when I depress the Contacts tab,
Customer: replied 2 years ago.
Hello>>>
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you remove the battery from the blackberry please and wait 10 minutes.
Put the battery back in, turn it on and tell me if contacts now open.
Let me know the results please