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Russell H.
Russell H., Service Tech
Category: Smartphones
Satisfied Customers: 10926
Experience:  8+ years of professional experience
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Give me a few minutes to type in my issue and question.
Submitted: 2 years ago.
Category: Smartphones
Customer: replied 2 years ago.
I typed my situation / question, went through the payment process but do not see my question on the history or anywhere else. Is someone there? Just want to know my question got to someone.
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.
I can see your question, as shown on this page:
With regard to this sentence in particular, in your question:
It has to be the combination of the modem/router, mini-tower and the I Phones. All worked well with the previous installation.
- I think that, given that the modem/router is what was changed in the setup, primarily (if that's what it was), then the modem/router is somehow filtering out or blocking the voicemail messages.
I am presuming that you can still call your voicemail and retrieve messages that way.
But before trying anything with the new modem/router, go into your iPhone and try this:
Reset Network Settings
Also, go into your phone and see if 4G is turned On... if so, it might be interfering with the WiFi transmissions. (Why would it be On? well, perhaps because when the modem/router was unplugged and swapped out, your phone may have turned it On in order to try and maintain a connection by whatever means necessary.
Let me know how this turns out. Thanks.