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Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 2867
Experience:  Experience in supporting and using smartphones.
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I have seemed to have lost the vast majority of my contacts.

Customer Question

I have seemed to have lost the vast majority of my contacts. Their name appears when I start typing it into the To field, but all of them have been put to 'other.' Please advise as to how, if @ all, to retrieve them. Thanks!
Submitted: 2 years ago.
Category: Smartphones
Expert:  Vinod Menon replied 2 years ago.
Hi
I am Vinod. I will try my best to help you resolve this issue.
Do you use iCloud? How long have you been facing this issue?
Thank you
Vinod
Customer: replied 2 years ago.
This issue just started. It looks like I have list a group in my 'Groups' location. I remember there being more than two of them.
Expert:  Vinod Menon replied 2 years ago.
Let's go to the "contacts" app on your phone.
There, click on "groups" to the top left. There, do you have anything called "show all contacts"? If you do, select that and click on "done" at the top right.
Let me know whether that resolves your issue.
Customer: replied 2 years ago.
I do use icloud. I tried deleting/restoring it. As I said, if I type in a contacts name when I want to text, I can see the contact, but their info has gone to 'other.'
Customer: replied 2 years ago.
The groups are only showing a very small portion of my contacts that were there no more than an hour ago.
Expert:  Vinod Menon replied 2 years ago.
Let's try a reset.
Press and hold the power button and home button together until you see an apple logo.
Let me know whether that resolves your issue.
Customer: replied 2 years ago.
It is showing that I have two text messages, but I cannot find them when I open the text icon.
Expert:  Vinod Menon replied 2 years ago.
Please try a simple reset. Your phone may have frozen on the messages.
Press and hold the power button and home button together until you see an apple logo.
Let me know whether that resolves your issue.
Customer: replied 2 years ago.
The reset has done nothing. Same limited number of contacts. Now I received an email stating that I have lost 'Find your iPhone' ability. No clue how I have done this.
Expert:  Vinod Menon replied 2 years ago.
Let's go to settings - iCloud and let me know if contacts and find my iPhone is turned on.
Customer: replied 2 years ago.
Both on.
Expert:  Vinod Menon replied 2 years ago.
Let's check if contacts are in the cloud.
From your computer, let's go to the following website
www.icloud.com
Sign in with your iCloud id and password. Let me know if your contacts are in there.
Customer: replied 2 years ago.
I should do this from a computer or can I do this from my iPhone?
Expert:  Vinod Menon replied 2 years ago.
We need to try that from a computer as the iPhone does not allow a browser access to cloud.
Customer: replied 2 years ago.
I am not in a position right now to get on a computer. It may be a few hours until I am on one. How can I resume this thread them?
Expert:  Vinod Menon replied 2 years ago.
You can bookmark this webpage and get back to me anytime.
Customer: replied 2 years ago.
I will effort getting to a computer soon. I will get back w/ you. Thanks so much for your efforts up to now.
Expert:  Vinod Menon replied 2 years ago.
No worries. Take your own time
Expert:  Vinod Menon replied 2 years ago.
Hi
Did you get a chance to check your iCloud account through the computer?
Customer: replied 2 years ago.
I will be able to do so much later this evening.
Expert:  Vinod Menon replied 2 years ago.

no worries, take your own time. I was just checking.

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