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Russell H.
Russell H., Service Tech
Category: Smartphones
Satisfied Customers: 10809
Experience:  8+ years of professional experience
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My Q10 is constantly sending me an email that I need a

Customer Question

My Q10 is constantly sending me an email that I need a software update. Yet, Blackberry Link says I have the latest []
By the way, I paid $5 to Just Answer but hit the wrong key and it kicked me out.
Submitted: 1 year ago.
Category: Smartphones
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting My name is Russell. I will do what I can to provide the right answer to your question.
I think I have already offered you advice - on the exact same question, recently - about the the problem.
However, I think I didn't mention: If you have any problem with billing or payments, etc., as far as's billing is concerned, I have no power over that as a JustAnswer Expert, but have to refer you to Customer Support at they may be contacted through
and will deal with the problem with reasonable promptness, I feel sure.
If you didn't see my previous answer (essentially, to go to the page for updating to the latest version) ...for this question, let me know in Reply. Thanks.