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Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 2869
Experience:  Experience in supporting and using smartphones.
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Iphone6 phone wont work

Customer Question

iphone6 phone wont work
Submitted: 2 years ago.
Category: Smartphones
Expert:  Vinod Menon replied 2 years ago.
Hi
Did you mean when you open any app, it immediately goes back to the home screen?
Thank you
Vinod
Expert:  Vinod Menon replied 2 years ago.
Hi
Did you mean when you open any app, it immediately goes back to the home screen?
Let's try a reset first. Press and hold the power button and the home button together until you see an apple logo.
If that does not resolve the issue, let's reset network settings by going to settings - general - reset - reset network settings.
Let me know if the issue persists.
Thank you
Vinod
Customer: replied 2 years ago.
reset and reset network settings but did not work
Customer: replied 2 years ago.
all other apps seem to work
Expert:  Vinod Menon replied 2 years ago.
Could you please give the name of the app that is having the problem?
Customer: replied 2 years ago.
correction, almost all apps noe do not work, before we reset the apps were working
Expert:  Vinod Menon replied 2 years ago.
Let's delete any one app and download it again. Let's see whether that resolves the issue with at least that app.
To delete an app, tap and hold on it until it wiggles. Then click on the "x" button next to it. After deleting the app, re download it from the App Store.
Let me know
Customer: replied 2 years ago.
phone doesnt work, when enter a contact or use keypad just closes, chrome, weather channel, imdb, safari, itunes store, app store dont work, and it bounced me out of internet connection
Customer: replied 2 years ago.
basically nothing works
Expert:  Vinod Menon replied 2 years ago.
Are you using wifi or cellular data to connect to the Internet?
Expert:  Vinod Menon replied 2 years ago.
If you are using wifi, please go to settings - wifi and try connecting to your network.
Have you tried deleting any one app and re downloading it?
Customer: replied 2 years ago.
deleted IMDb, but cant download since app store and browsers wont even open
Expert:  Vinod Menon replied 2 years ago.
Are you connected to the Internet? If you go to settings - wifi, do you see your network listed and does it have a check mark next to it? If you do, please click on your network name and let me know what is the "IP address" listed there.
Customer: replied 2 years ago.
now got back in with settings, ok deleted an app and it downloaded
Expert:  Vinod Menon replied 2 years ago.
Is that app working fine now? And the other apps, are they still having the issue?
Customer: replied 2 years ago.
all apps are working
Expert:  Vinod Menon replied 2 years ago.
That is great to know. :)This is one of the common issues with the iOS device.Is your issue resolved now?
Customer: replied 2 years ago.
NO, phone still doesnt work
Expert:  Vinod Menon replied 2 years ago.
could you please explain your issue with the phone? If all the apps are working, what other issue are you facing with the phone?
Customer: replied 2 years ago.
all apps work, for phone, when you try a contact or use the keypad it just closes
Expert:  Vinod Menon replied 2 years ago.
okay. Since we have already tried reset and reset all settings, we now need to try a restore. A restore may delete data from the phone. Do you have a backup of the iphone either in icloud or in itunes in the computer?
Customer: replied 2 years ago.
supposedly in icloud, itunes is in laptop, have copy of contacts, would have to reload chrome, weather channel, IMDb, photos, health data
Expert:  Vinod Menon replied 2 years ago.
If they are all in icloud or in itunes in the computer, we can get them all back. Unfortunately, there is no way we can check whether the data is present in icloud (other than contacts, calendars and reminders). However, I will explain the restore process.Open itunes in the computer and connect the iphone to the computer. Your iphone would now be recognized by itunes. Click on the iphone logo in itunes and to the middle of the screen, you will find the "backup iphone"button. Click on it to backup the iphone.Once it is done, click on "restore ipad"button. This will start the restore process and after the restore is complete, choose the option "restore backup"and choose the latest backup.Lets see whether that resolves the issue.
Customer: replied 2 years ago.
cant find iphone logo in itunes
Expert:  Vinod Menon replied 2 years ago.
Have you got the latest version of itunes? If not, please download and install the latest version of itunes by going to the following website from your computer.www.apple.com/itunes/download
Customer: replied 2 years ago.
ok downloaded latest version of itunes but still cant find iphone logo in itunes
Expert:  Vinod Menon replied 2 years ago.
Okay. Anyway, you are backing up to iCloud, aren't you?
On your iPhone, let's go to settings - iCloud - backup and click on "backup now".
Let me know once the backup is completed.
Customer: replied 2 years ago.
backup complete
Expert:  Vinod Menon replied 2 years ago.
We will now try resetting all settings. (after resetting all settings, you would need to connect to the wifi again by going to settings -wifi for the internet to work).Go to settings > general > reset > reset all settingsLet's see whether that resolves your issue. If not, we will go for the restore.
Customer: replied 2 years ago.
have to stop, must go somewhere, maybe later
Expert:  Vinod Menon replied 2 years ago.
no problem, just reply when you are ready for the resetting settings and restore.