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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
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I have an iphone5. I have my email account hooked up to it.

Customer Question

I have an iphone5. I have my email account hooked up to it. If I use it to access the web from one of my emails it starts getting warm and then quickly gets really very hot. I don't think it should be THAT hot. I turn it off because I don't know if I continue if something will burn out. Is that a battery issue? Also, the snooze alarm function doesn't work. I tap, it counts down, reaches 0, the phone lights up and then nothing.
Submitted: 2 years ago.
Category: Smartphones
Expert:  John T. F. replied 2 years ago.
Hi! Can you tell me what version of iOS you are currently running, please? From the Home screen; tap Settings tap General tap About On the About screen, look for the "Version" information. Please let me know what it says. Thanks,John