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Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 36777
Experience:  Extensive Smartphone Issue Resolvement
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I have a blackberry 10 smartphone, is two years old. People's

Customer Question

I have a blackberry 10 smartphone, is two years old. People's phone # ***** are coming up as other people's names, as well phone numbers are going on other people's names. As well some information , such as names is just gone.
Submitted: 2 years ago.
Category: Smartphones
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Go to Hub -> Messages (Select Messages Folder) -> Highlight the date -> select Delete -> Confirm Delete All
that will erase everything from the call log, then have someone call you and see if you still have the problem.
Let me know the results please
Customer: replied 2 years ago.
There is no message folder in the hub
Expert:  Richard replied 2 years ago.
ok, this is the Q10 or Z10?