How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Your Own Question
Randy
Randy, Customer Service
Category: Smartphones
Satisfied Customers: 9772
Experience:  Expert in service and repair of all Smartphones.
62741268
Type Your Smartphones Question Here...
Randy is online now
A new question is answered every 9 seconds

My phone has had this red long that randomly pops up on the

Customer Question

My phone has had this red long that randomly pops up on the screen and moves from one side the other. Multiple times at random times
Submitted: 2 years ago.
Category: Smartphones
Expert:  Randy replied 2 years ago.
Hi, my name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. What is the brand/model of your phone?
Customer: replied 2 years ago.
iPhone 6 apple
Expert:  Randy replied 2 years ago.
Okay, thank you.This could be a glitch in the software and the iPhone needs to reboot, lets try and force a reboot > Hold the home button and the power button down for about 30 seconds or until the Apple logo appears on the screen, then release both buttons. Let me know if that corrects the issue please.
Customer: replied 2 years ago.
It did not work
Customer: replied 2 years ago.
This is it
Expert:  Randy replied 2 years ago.
okay, thank you. That may be a bad lcd display. However you will need to determine if this is a firmware or hardware issue. If it is a hardware issue then the only option will be to get it repaired at an Apple store or smartphone repair center. If the iPhone is less than 12 months old you can get this done under the Apple warranty.The only option to rule out the firmware in the iPhone will be a factory restore.The process for restoring an iPhone begins by wiping the iPhone, which puts it into the same clean state it was when you first got it out of the box. But before you take this step, you must make sure your iPhone has been backed up to the iCloud.You can verify your iCloud backup by going into the iPhones settings and choosing iCloud from the menu. In the iCloud settings, choose Storage and Backup. This will take you to a screen that will display the last time the iPhone was backed up to iCloud.Once you verify the backup, you are ready to begin the process. You will start by erasing all data and settings from the iPhone, which puts it into a clean state, Go to General from the Settings icon. . Scroll all the way down in the General settings until you see "Reset". From this menu, choose "Erase All Content and Settings".Once this complete, go through the initial set up and then choose to restore from a backup, you will be taken to a screen where you can choose from your last backup.