How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Technician
Category: Smartphones
Satisfied Customers: 18940
Experience:  Smartphone support
Type Your Smartphones Question Here...
Josh is online now
A new question is answered every 9 seconds

I have just purchased a nokia windows touch screen phone. The

Customer Question

I have just purchased a nokia windows touch screen phone. The phone screen is stuck on recommended setting for the original setup. I can receive phone calls but I cannot answer them because the screen is not responding to touch.
Submitted: 2 years ago.
Category: Smartphones
Expert:  Josh replied 2 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!
It is extremely rare that two phones have the same issue. Are you sure the dealer swapped out the phone and did not give you the same phone back by accident?
I would take the phone back to the dealer and have them open the phone to use the touch screen to demonstrate that it works before you leave the store.