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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
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I am trying to restore my music filesafter i did a factory

Customer Question

Hi i am trying to restore my music filesafter i did a factory restore.I put everything on CD .
my music files were copied from my friends Mac music files. somehow he got my whole library to play in WMP. But now i copied them back from the CD and now i get a msg.saying that WMP cant play them becuse it doesntt recognize "format or codec that it was origionally done in. I have almost 3000 songs in my library and cant listen to one.I need some help please Thanks Kevin
Submitted: 2 years ago.
Category: Smartphones
Customer: replied 2 years ago.
Ij thought i was talking with microsoft not some company that is not microsoft support
Expert:  Richard replied 2 years ago.
Hi there Kevin and welcome Do you still need assistance?