Smartphones

Smartphone questions? Ask a smartphone technician for answers

Connect one-on-one with {0} who will answer your question

Related Smartphones Questions
I got alert that my personal data was stolen from my iPhone.
Hello. I got alert that my personal data was stolen from my iPhone. I am privat person. How it is possible??? … read more
Expert
Expert
My daughters IPhone 5c was having issues, so we connected to
My daughters IPhone 5c was having issues, so we connected to ITunes and updated it. It is now asking for her AppleID and password ***** she can remember neither. She also cannot remember what email sh… read more
OakdaleTech
OakdaleTech
Owner
263 satisfied customers
The app “passwords” I have used since my iPhone 5 and now it
The app “passwords” I have used since my iPhone 5 and now it was transferred to my iPhone 6 when I bought it after it came out and now I can't open the app to retrieve my passwords I am 77 and so frus… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
94 satisfied customers
I did the most recent update on my iPhone 5 last night. This
I did the most recent update on my iPhone 5 last night. This morning it requested my apple id I used to set up my phone. I put in the id and password ***** remember and it would not take. I tried rese… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
6,884 satisfied customers
I recently changed my email address on my apple store
I recently changed my email address on my apple store account bc we moved. However my password ***** longer works and when asking for my password ***** old email address is linked to the account. How … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
388 satisfied customers
Hi, I have an Iphone 5 which I supidly tried to restore on
Hi, I have an Iphone 5 which I supidly tried to restore on mu computer because I was having troubles with it. It is asking me for my Apple ID and Password. I have tried numerous passwords and Ids and … read more
Richard
Richard
Smartphone Specialist
IT Manager, Consultant
1,455 satisfied customers
HAVING DIFFICULTY GETTING APPLE ACCT NAME AND PASSWORD XXXXX WORK.
HAVING DIFFICULTY GETTING APPLE ACCT NAME AND PASSWORD XXXXX WORK. USING EXISTING EMAIL ACCT IT TELLS ME ITS ALREADY EXIST. HELP.… read more
Richard
Richard
Smartphone Specialist
IT Manager, Consultant
1,455 satisfied customers
I was asked to allow the update to go forward on my iPhone
I was asked to allow the update to go forward on my iPhone 5. I did that; however, there does not seem to be an ability to gain access to my cell phone because it keeps asking me for the password XXXX… read more
Randy
Randy
Customer Service
High School or GED
1,035 satisfied customers
I recently moved. My email address changed. My apple id was
I recently moved. My email address changed. My apple id was my old email address. Now I cannot update my phone ane I can't change my apple id, or even access itunes. I can't just change the password X… read more
Ashik
Ashik
Smartphone Tech
Master's Degree
1,369 satisfied customers
HEllllllllppp! I backed up my husbands IPhone to my computer
HEllllllllppp! I backed up my husband's IPhone to my computer and when I updated it, under an additioinal phone, it assumed all of my contacts instead of his, what can I do? I did a RESTORE, but now i… read more
Richard
Richard
Smartphone Specialist
IT Manager, Consultant
1,455 satisfied customers
My computer has not been used in several months because I was
My computer has not been used in several months because I was very ill. I tried to access ITunes but my password XXXXX repeatedly and when I requested a reset never received an email from ITunes. Can … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
388 satisfied customers
Apple has two login and passwords for me and even when I reset
Apple has two login and passwords for me and even when I reset one successfully it says the account has been discontinued so I need to delete both logins and passwords and create a fresh one… read more
Ashik
Ashik
Smartphone Tech
Master's Degree
1,369 satisfied customers
how do I get an apple I phone 5 reset so I can use the funtions
how do I get an apple I phone 5 reset so I can use the funtions it has it locked out because my fat fingers hi the wrong buttons… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
138 satisfied customers
My I-phone said it needed an update installed. I started it.
My I-phone said it needed an update installed. I started it. It took 4 hours. When it completed the screen showed (ios 6). I had to sign in. It said to sign in with my Apple ID then my password. I tho… read more
ITTechChris
ITTechChris
IT Technician
152 satisfied customers
My phone does not accept my Apple ID and password XXXXX I have
My phone does not accept my Apple ID and password XXXXX I have used since I bought the phone.… read more
Jason Jones
Jason Jones
IT & Network Consultant
AAS Information Technology
3,836 satisfied customers
I live in singapore and I turned off my internet and left my
I live in singapore and I turned off my internet and left my wifi on...im in LA, CA now I do not remember my blackberry id password XXXXX my phone has completely locked me out. when i go to forgot pas… read more
Randy
Randy
Customer Service
High School or GED
1,035 satisfied customers
Apple I.D. disabled...when I try to update an app on my iPhone
Apple I.D. disabled...when I try to update an app on my iPhone or iPad or make a purchase, I get a message that my Apple I.D. has been disabled. I have entered my password XXXXX I have recently change… read more
James
James
Network & System Administrator
Bachelor's Degree
2,641 satisfied customers
I have throughly enjoyed this product and enjoyed my first
I have throughly enjoyed this product and enjoyed my first iphone for years however I resently purchased the 4s phone and already have an Apple ID through my old iphone. I have been trying for the las… read more
Ashik
Ashik
Smartphone Tech
Master's Degree
1,369 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

388 satisfied customers

Experience in supporting and using smartphones.

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 14 years of experience in Electronics support service.

Joel Kalman

Joel Kalman

Electrical Engineer

94 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

Richard

Richard

Smartphone Specialist

1,455 satisfied customers

Extensive Smartphone Issue Resolvement

Ashik

Ashik

Smartphone Tech

1,369 satisfied customers

Experience with iPhone and other Smartphones

Randy

Randy

Customer Service

1,035 satisfied customers

Expert in service and repair of all Smartphones.

John T. F.

John T. F.

Apple Consultant

4,742 satisfied customers

25+ years in the tech service industry, specializing in Apple devices

< Previous | Next >

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x