Smartphones

Smartphone Questions? Ask A Smartphone Technician for Answers

Ask an Expert,
Get an Answer ASAP!

Smartphones
This answer was rated:

I want to bypass the password XXXXX my daughters phone to view

I want to bypass the...
I want to bypass the password XXXXX my daughter's phone to view text messages. Is there any way to do that?
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 3 minutes by:
8/11/2012
John T. F.
John T. F., Mac Druid
Category: Smartphones
Satisfied Customers: 3,073
Experience: 20+Yrs in the computer/electronics service industry
Verified
Hello! My name is XXXXX XXXXX self-employed tech, and I'm offering my time in good faith today to provide advice and information.

This is an iPhone, correct? ...and you're talking about the passcode to the phone itself?


Ask Your Own Smartphones Question
Customer reply replied 5 years ago
Yes...I want to review her text messages...the phone is not active at the moment...I was mad at her and reactivated an older phone of her's, but I have the Iphone....don't know if its a 4 or 5...I know she has Suri on it...so think its a 4...does that sound correct?
Customer reply replied 5 years ago
is that enough information I gave you?
Thanks. Yes, it sounds like an iPhone 4S.

However, I hate to be the bearer of bad news but the procedure for clearing the passcode on this iPhone, also, erases personal content off of the iPhone, as well, for security reasons. So, this may not be useful to you (except as a threat that the iPhone may be wiped if she does not provide the passcode?).

Was the iPhone normally synced with iTunes prior to being locked? If so, you may be able to wipe the iPhone and restore a recent backup (You can see if there is one in iTunes > Edit menu > Preferences > Devices)

I will provide the procedure below, just in case:

The following procedure is a special firmware recovery mode (DFU). It will re-install the operating system on the iOS device (iPad, iPhone, iPod touch), clear any pass codes, and then re-sync user data once it is done.

Make sure you have downloaded and installed the latest version of iTunes before attempting this:
http://www.apple.com/itunes/download/
(Mac users can run System Preferences > Software Update > Check now to get the latest version for their system in most cases.)

* Open iTunes on your computer

* Connect the iOS device directly to a USB port on the computer

* Turn off the iOS device (hold down the sleep/wake button on the top) until you see the red slider and slide the red slider across to the right OR until the device simply shuts off, if locked up.

* Hold down the sleep/wake button (on the top) AND the home button (on the front) for 10 seconds

* Release the sleep/wake button but CONTINUE to hold the home button, until...

* iTunes should pop up and tell you it’s found a device in recovery mode, click ok and continue along for the restore

If it doesn’t work the 1st time, start from the beginning and try again. If iTunes *still* doesn't recognize the device, plug it into a DIFFERENT USB port and try once more.

If you receive misc errors when attempting to install/uninstall or sync after installation, try temporarily disabling any anti-virus or firewall software you may be running.

Hopefully, this info will answer your question. If you continue to have questions on this topic, do not rate yet, just reply back to this discussion. I will be more than happy to work with you further.

Thanks and good luck,
John

NOTE: The site has recently implemented a new rating and feedback system. Please be aware that you are rating my courtesy and service as a professional, and not other factors outside my control (such as unknown passcodes). If you have any questions whatsoever, or there is anything I can clarify for you, please temporarily bypass the rating system by clicking “Continue the Conversation” or "Reply To Expert". Clicking either of the lowest two options reflects poorly on me as a working individual, so please reply to me if there is anything else I can do to help before choosing those options. I appreciate your patience on this matter.
Ask Your Own Smartphones Question
Customer reply replied 5 years ago
She doesn't use the I-tunes feature....and I don't want to erase everything she has on the phone....and if I'm correct, what your telling me will reset everything...I only want to review her text messages without applying for a suppoena to submit to verizon to do so....is that the case though...that I will erase it all if she hasn't used the I-tunes feature?
Sadly, yes.

The procedure for clearing the passcode returns the iPhone to it's "out of the box" state. So unless it was backed up to either iTunes or, possibly, iCloud then there would be no way to recover that data from the phone. If it were backed up to iCloud, that feature would have its own username and password, as well, though it is recoverable.
Ask Your Own Smartphones Question
Customer reply replied 5 years ago

Boo.....


that is horrible...(well for me that is)....I'll go the legal route I guess....thanks for the information....guess I still have to pay the full fee....right?

Yes, it's a very strict and limited recovery procedure for this type of situation unfortunately.

I don't have any control over the question prices. I am not an employee of JustAnswer and only earn a portion of the fee when you rate/accept the answer.

Thanks,
John
John T. F.
John T. F., Mac Druid
Category: Smartphones
Satisfied Customers: 3,073
Experience: 20+Yrs in the computer/electronics service industry
Verified
John T. F. and 87 other Smartphones Specialists are ready to help you
Ask your own question now
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Mac Druid
Category: Smartphones
Satisfied Customers: 3,073
3,073 Satisfied Customers
Experience: 20+Yrs in the computer/electronics service industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

372 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Mac Druid

3,073 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

Mr. Clark

Mr. Clark

Smartphone Engineer

56 satisfied customers

Smartphone Repair Business Owner & CIS Degree

Joel Kalman

Joel Kalman

Electrical Engineer

49 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

< Previous | Next >

Related Smartphones Questions
My blackberry is locked; I do not have a password to unlock;
My blackberry is locked; I do not have a password ***** unlock; I can only make phone calls, receive phone calls, but no emails, no text msg, no voice mails. My blackberry is a BOLD 700 or 900 purchas… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I need help getting back on my samsung phone. I think 2 yrs
yes i have been trying but it says i have to wait 24 hours to reset but i need my phone only phone i have … read more
Samuel White
Samuel White
191 satisfied customers
Help with getting iTunes app on my phone. I don't know,
None, bought wireless headphones, have an iTunes account with $ on it and want to get an iTunes app. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
30 satisfied customers
I cannot seem to connect my smartphone to my laptop.
I cannot seem to connect my smartphone to my laptop. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
My husband dropped his iPhone 6s and it landed on the
Hi, my husband dropped his iPhone 6s and it landed on the screen, cracking the edge. It's acting strange (see photo). Do you think this is a matter of replacing the glass or getting a new phone?? Than… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I ST USEDJ. HOLD ON, I HAVE TO CACE COVER OFF. I COUULDN'T
I COUULDN'T FIND SN. THE HPONE IS AN IPHONE 6X+ AND IT WAS PURCHACHESED EARLY LASTYEAR/ … read more
Samuel White
Samuel White
191 satisfied customers
Trying locate lost iPhone. IPhone 6 Plus. Lost about 2hrs.
Lost about 2hrs. Called apple, and a couple things online. None will give me an exact location. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Iphone is disabled it says connect to iTunes what does iunes
iphone is disabled it says connect to iTunes what does iunes have to do with phone … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I have SE i Phone. The google icon has disappeared. It is in
I have SE i Phone. The google icon has disappeared. It is in my settings. When I go to the APP store I see the little cloud pointing down but can not get any response. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I cannot get my set to transfer calls to my cell phone. I
I cannot get my set to transfer calls to my cell phone. I need this because of my business. I dial star 72 get the dial tone and while inserting my ten digit phone number the phone starts giving me a … read more
Samuel White
Samuel White
191 satisfied customers
How do I knoiw when a voicemail message has been left
Second opinion] how do I knoiw when a voicemail message has been left (voicemail is from provider)… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
49 satisfied customers
IPhone 7plus. When I make a call it hangs up immediately.
iPhone 7plus. When I make a call it hangs up immediately. Same when someone calls me. Tried several numbers and it's the same with all numbers. Turned phone off and on and still not working. Removed S… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I'm locked out of my phone and forgot the password. The day
I'm locked out of my phone and forgot the password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
My phone number is 216 *********. I can make a phone call. I
My phone number is ***** *********. I can make a phone call. I have reset my password ***** still can not login. It said my password ***** ***** … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
838 satisfied customers
Did a factory reset on my samsung s7 edge...now i cannot get
did a factory reset on my samsung s7 edge...now i cannot get past the google account verify step....it asks for my account and password ***** give it AND IT SAYS TO WAIT 24 HOURS ...BUT I HAVE WAITED … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I cant get my phonr to ring i am 66 yrs old olz be gentle
hi i cant get my phonr to ring i am 66 yrs old olz be gentle with mr..lol … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
My grangdauthers s7 edge was locked up att store reset
my grangdauthers s7 edge was locked up att store reset phone . she doesnot know mher google password ***** reload . she is autisic can you help me … read more
Samuel White
Samuel White
191 satisfied customers
I recently got an iphone x and my whatsapp voice calls are
Hi I recently got an iphone x and my whatsapp voice calls are failing.(not going through) All other calls are working. I have deleted and reinstalled the app.Cleared cache and all data .Restarted phon… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
30 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x