Smartphone Questions? Ask A Smartphone Technician for Answers
I have an Android Phone and I cannot receive aol mail on it anymore. Verizon cannot help me until I get the Protocol info, server info, Port Number, Encryption type for them to help me. Please get me this info, or tell me another way to fix this. The phone tells me it can not authenticate my account, yet I can log online. Please help.
Sorry for all for the trouble that you are having. This can be a pain and HOPEFULLY android will get easier to use in the future when it comes to setting this stuff up. That being said. Here is the info you need. The steps may be slightly different as I did it for my T-Mobile G2, but the info will all be the same.
It keeps telling me authentication failed. Please verify your username/password. I haven't changed my user name, password or e-mail address. When I go into my e-mail icon, it says, choose a mail provider, then there are 2 lines: Exchange Active/Sync and Other (pop3/imap). I've tried entering the info in each and I still can't get through it. Will I have to cancel my account and enter it again? How can I do that?
I wasn't trying to edit it. I've had aol e-mail right along. When I woke this morning, I turned on my phone and couldn't receive any of my e-mail, like I have been. I called Verizon and she tried helping me, but couldn't. I'm at wits end right now, I use my phone for work, and must receive my mail at all times. I'll try deleting the account and re-entering it again.
If I re-enter, I will need all the info you have given me to re-enter my e-mail, all the server info and everything?
Depending on the email app you are using, SOMETIMES all it needs is the email address and password, but yes, most likely you will need all of the server info I provided. Sorry this is such a pain and best if luck!