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Vinod Menon, Customer Service
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Experience in supporting and using smartphones.
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Related Smartphones questions
MY PHONE IS TURNED ON BUT ALL I GET IS A BLACK SCREEN. LAST
MY PHONE IS TURNED ON BUT ALL I GET IS A BLACK SCREEN … read more
Ashik
Ashik
Master's Degree
1,327 satisfied customers
I bought a Moto5 cell phone from a Verizon store yesterday.
I bought a Moto5 cell phone from a Verizon store yesterday. I have been trying for about 15 hours to get it set up as it was not offered, and I didn't know there was this much for the customer to do b… read more
Alex Royce
Alex Royce
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Nothing with my computer, however i have received a few
nothing with my computer, however i have received a few phone calls claiming to be microsoft stating mt ip address has been compromised. is this a true story? … read more
Jason Jones
Jason Jones
AAS Information Technology
2,703 satisfied customers
I am using hearing aids and at night I remove them and open
I am using hearing aids and at night I remove them and open them which turns them off . I've had a number complaints that my family and or friends are not able to leave messages on the phone for me to… read more
Simit
Simit
Bachelor's Degree
3,728 satisfied customers
Battery will not charge. Battery needed UMX smartphone,
It started months ago with increasing lower battery life. Now it will not charge at all. I have removed the battery and rebooted the phone. I have tried to charge with phone on, and with the phone off. It is dead and I need either a replacement battery or a replacement phne. … read more
John - Tech Expert
John - Tech Expert
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589 satisfied customers
Cell phone locked up. Samsung--- galaxy S7. One week --
Cell phone locked up JA: What's the brand/model and Operating System (OS) of your smartphone? Customer: Samsung--- galaxy S7 JA: How long has this been going on with your Galaxy? What have you tried s… read more
Ameen Khan
Ameen Khan
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Information Technology Management / Computer Science
1,162 satisfied customers
I have been trying to connect to pay my verizon wireless
I have been trying to connect to pay my verizon wireless bill using Chrome. In the past I have had no trouble, but now the website does not load. Suggestions please. … read more
Expert
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Was charging my phone and its show accessory may not be
was charging my phone and its show accessory may not be supported and cant dismiss it. and my phone cant unlock it or use it … read more
Ashik
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My phone is asking for a puk number and my husband has
hi my phone is asking for a puk number and my husband has thrown the box away with the number in it .Now its blocked me can you help me x … read more
John - Tech Expert
John - Tech Expert
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My IPhone XS will not alert when I receive a text. I don't
My IPhone XS will not alert when I receive a text. … read more
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Justin Johnson
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12,072 satisfied customers
I have a Motorola Moto5G plus smartphone. The power button
I have a Motorola Moto5G plus smartphone. The power button is not working. The cellphone repair places are quoting about $100 to repair it and won't guarantee they won break the screen in the process.… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
1,162 satisfied customers
My phone won't turn on! Last night and I just unplugged it.
My phone won't turn on! JA: When did you last charge your phone? Customer: Last night and I just unplugged it. JA: Have you tried a force reboot (pressing and holding the Power button)? Customer: Yes,… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
1,162 satisfied customers
Unable to use my phone? I busted added the family plan to
I busted added the family plan to limit my granddaughter's usage time … read more
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Ameen Khan
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Information Technology Management / Computer Science
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I am having an instagram question. One of my clients'
Hi! I am having an instagram question. One of my clients' accounts' story feature will only pull photos from the last 24 hours. All my other accounts/clients will pull all the photos. Is there a setti… read more
Stephen FS
Stephen FS
Owner of an Electronics Repair Shop
Bachelors of Science
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I took it to a repair shop and they said it was a firmware
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Ameen Khan
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Information Technology Management / Computer Science
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My phone tells me that it is paired with my ffit bit but the
Andy My phone tells me that it is paired with my ffit bit but the wrist band keeps giving me a message that it is not paired. I have a new charge 3. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
1,162 satisfied customers
I have managed to lock myself out while trying to sink my
Hi, I have managed to lock myself out while trying to sink my alexa and no it is asking for a PUK number. … read more
Alex Royce
Alex Royce
41 satisfied customers
I think that someone has cloned my phone number as my number
I think that someone has cloned my phone number as my number was used to call my home phone but I did not actually make a call. It showed up as me with my phone number … read more
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Access smartphone troubleshooting help online


Some of the problems and questions already addressed by the smartphone technicians on JustAnswer include:


  • How do I take my voice off of Siri recognition?
  • When I transferred my information over to this phone, a lot of my pictures were just little black squares. Is there any way to retrieve them?
  • I am denied purchases on my iPhone. Can you tell me why?
  • My phone says it’s not backed up, and the Bluetooth isn’t working.
  • I can't call out or receive calls on my iPhone 6. “SOS only” is the only thing available.
  • Is there a way to get my notes back that I accidentally deleted?
When you reach out for smartphone assistance on JustAnswer, be prepared to answer questions about your phone’s make, model, operating system, and any troubleshooting methods (if any) you’ve already attempted beforehand.