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I have RYOBI hedge trimmer battery fully charged checks 8.6…

Customer Question
I have RYOBI hedge...

I have RYOBI hedge trimmer battery fully charged checks 8.6 across plus and minus poles should it show 18 or more with volt meter

Mechanic's Assistant: Do you know the model of your Ryobi hedge trimmer? How old is it?

It is new purchased July 29

Mechanic's Assistant: How long has this been going on with your Ryobi hedge trimmer? What have you tried so far?

Have used it but shows all green lights are on as if it is fully charged have blower and weed wicker that are same voltage they show 20.6 fully charged but the new battery for hedge trimmer shows 8.6 fully charge

Mechanic's Assistant: Anything else we should know to help you best?

Well they sent me a new battery have same thing

Submitted: 2 years ago.Category: Small Engine
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Answered in 1 day by:
8/21/2020
Technician: J Peart,
 replied 2 years ago
J Peart
Category: Small Engine
Satisfied Customers: 149
Experience: Superintendant/Red Seal Plumber at Shiketanz Real Estate
Verified
Good afternoon! My name is ***** ***** hopefully I can help. I found and interesting article that states that if the battery is dead and sits on the shelf it goes into sleep mode and won't take a full charge. To counteract this you "put the battery into the charger, count to 2, then take it out again.You should be taking it out just before the green and red lights come on.Repeat this for up to 30 minutes.Eventually, the battery should give you the green lights as normal. Meaning it’s got enough charge back in it to realize it’s healthy."
Not sure if this is the problem or not but it's worth a shot. If that doesn't work my best suggestion would be to contact Ryobi again for a replacement. Any tinkering could void the warranty.
Hopefully this helps. Please take a minute and leave a positive review. If you have any questions or concerns please feel free to contact me.
Have a great day!
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Customer reply replied 2 years ago
Called Ryobi they are sending new battery thanks
Technician: J Peart,
 replied 2 years ago
Glad to hear it's sorted out
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Customer reply replied 2 years ago
Well still not right green lights are on on battery and charger green light is on but battery checks 8.3 volts with multi meter so they are sending a new battery
Technician: J Peart,
 replied 2 years ago
Hopefully these ones work.
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J Peart
J Peart
J Peart
Category: Small Engine
Satisfied Customers: 149
149 Satisfied Customers
Experience: Superintendant/Red Seal Plumber at Shiketanz Real Estate

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