Small Engine

Small Engine Troubleshooting Problems? Ask a Mechanic Now.

Ask an Expert,
Get an Answer ASAP!

I have a GENERAC Modeland it is giving me an "Error Message"

Customer Question
I have a GENERAC...

I have a GENERAC Model(###) ###-####and it is giving me an "Error Message" 2399. We have had work going on in our garage and yard, including electrical work, and it may be they caused some problem as they turned our house power and individual circuits on and off. Should I just turn off my GENERAC and then turn it back on to see if everything will work properly?

Mechanic's Assistant: How old is the appliance? Have you gotten error messages before?

About 3 years old.

Mechanic's Assistant: Do you plan on doing the work yourself?

Yes, I have been doing the annual maintenance. But if this is more than just a flipped switch, I certainly will not try to get into the machine.

Mechanic's Assistant: Anything else we should know to help you best?

The electrician who has been doing the other work just left for the day and will not be back until Tuesday. I can just secure the GENERAC until then if there is more to this than recycling the generator.

Submitted: 24 days ago.Category: Small Engine
Show More
Show Less
Ask Your Own Small Engine Question
Answered in 7 hours by:
5/27/2018
Technician: Hank F., Technician replied 24 days ago
Hank F.
Hank F., Technician
Category: Small Engine
Satisfied Customers: 15,800
Experience: Certified on Onan and Generac generators
Verified

Hello, my name is ***** ***** I am going to assist you with this.

What is the serial number of the genset?'

Ask Your Own Small Engine Question
Customer reply replied 23 days ago
Your “just answer“ process failed big time. I have no idea to expect that you would reach me by message. But, the “just answer“ website transferred me to a page that insisted I signed up for a membership, and authorize monthly charges to my credit card. Clearly, they should have first allowed you to reach out to me so that I could judge whether or not this service would be valuable as a longer-term resource. Anyway, I immediately contacted my credit card number to protest the “just answer” chargers, and called the electrician who installed the Generac and he is coming by to get things going.
Technician: Hank F., Technician replied 23 days ago
I am just a tech who answers technical questions.
For web issues, billing issues, or subscription issues, you need to contact Customer Service.
But the subscriptionnis an optional thing, it is not required.
Ask Your Own Small Engine Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Curtis B. Your Own Question
Curtis B.
Curtis B.
Curtis B., Technician
Category: Small Engine
Satisfied Customers: 14,377
14,377 Satisfied Customers
Experience: have worked on and around most engine models for 35 yrs./Polaris ATV expert

Curtis B. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Curtis B.

Curtis B.

Technician

14,377 satisfied customers

have worked on and around most engine models for 35 yrs./Polaris ATV expert

Rick

Rick

Factory Authorized Trainer

4,218 satisfied customers

Outdoor Power Equipment technical trainer since 1990, covering eight states.

Jon K.

Jon K.

Small Engine Diagnostic Expert

2,995 satisfied customers

Gold certified Stihl tech, Service Manager for a rental/repair shop.Certified in most small engines

James W

James W

Small Engine Troubleshooting Expert

2,986 satisfied customers

7 years as Mechanic & Parts Manager for Brother who has Owned Lawn & Garden Repair shop for 35 years

Vince O.

Vince O.

Small Engine Technician

2,869 satisfied customers

Over 30 years experience repairing lawn and garden equipment. Chainsaws, mowers,blowers and trimmers

Wayne

Wayne

Engine Rebuilder

1,877 satisfied customers

many years on egine rebuilding, lawn mower,roto tiller,Truck,and small engines

RUSS

RUSS

SERVICE TECHNICIAN

1,723 satisfied customers

28 YEAR SERVICE TECHNICIAN

< Previous | Next >

Related Small Engine Questions
I have A Deere 425 lawn tractor which is some 20 years old.
I have A Deere 425 lawn tractor which is some 20 years old. Having starting problems. At times I have no spark on either left or right side. The problem can mysteriously disappear and then reappear th… read more
Curtis B.
Curtis B.
Technician
14,377 satisfied customers
Put in new spark plug filter clean won't start. Where is
Put in new spark plug filter clean won't start JA: Do you have fuel in the tank? If so, is the shut-off valve open and the fuel clean? Customer: Where is shut off vowel new fuel JA: Do you plan on doi… read more
Curtis B.
Curtis B.
Technician
14,377 satisfied customers
I need the drive belt skematic for a craftman lawn tractor
i need the drive belt skematic for a craftman lawn tractor model number###-##-####… read more
Curtis B.
Curtis B.
Technician
14,377 satisfied customers
My wheel horse 16 38 was running fine, Belt came off, I shut
My wheel horse 16 38 was running fine, Belt came off, I shut it off. … read more
Curtis B.
Curtis B.
Technician
14,377 satisfied customers
Deer lawnmower - the blade basically was touching the ground
John deer lawnmower - the blade basically was touching the ground so we were told that we needed to replace the cotter pin they broke. What does the cotter pin look like, what size do we need and how … read more
Curtis B.
Curtis B.
Technician
14,377 satisfied customers
13.5briggsicohvrunsgreatonlowbutdiesunderloadafter3minutesor
13.5briggsicohvrunsgreatonlowbutdiesunderloadafter3minutesorso … read more
Curtis B.
Curtis B.
Technician
14,377 satisfied customers
MY GEM CAR HAS WORKED PEFECT for 10 years then last night.
MY GEM CAR HAS WORKED PEFECT for 10 years then last night … read more
Curtis B.
Curtis B.
Technician
14,377 satisfied customers
Need to replace blade spindle bearings on my 48". Have the
Need to replace blade spindle bearings on my 48" Hustler. … read more
Curtis B.
Curtis B.
Technician
14,377 satisfied customers
Z14-38 Briggs OHV-----Both screws on the throttle butterfly
Z14-38 Briggs OHV-----Both screws on the throttle butterfly vibrated(?) out. Engine ran at full throttle for a total of 3-4 minutes while I diagnosed, with no apparent damage. I recovered only one scr… read more
Machinc
Machinc
Retired
1,000 satisfied customers
I have a Kohler command 15 and it runs well until the OHV
I have a Kohler command 15 and it runs well until the OHV cover pumps oil into the carb … read more
Curtis B.
Curtis B.
Technician
14,377 satisfied customers
Mower is hard to pull, so it's not starting. Just bought
Just changed air filter. It started, made two strips and now having hard time pulling it… read more
Curtis B.
Curtis B.
Technician
14,377 satisfied customers
I have a briggs motor 190cc on my log splitter if the moter
i have a briggs motor 190cc on my log splitter if the moter dies down when splitting it either stall and wont start again or it does not rev back up it poops out the carb and blows black smoke … read more
Wayne
Wayne
Engine Rebuilder
Vocational, Technical or Trade Scho
1,877 satisfied customers
I HAVE A HUSQVARNA ZERO TURN MOWER THE MOWER QUIT WHILE
I HAVE A HUSQVARNA ZERO TURN MOWER THE MOWER QUIT WHILE MOWING AND CHANGED BELT NOW MOWER WILL NOT START CHANGED POWER SWITCH AND STILL WILL NOT START … read more
Curtis B.
Curtis B.
Technician
14,377 satisfied customers
I have &S 26 hp V Twin and it started surging, I shut it
I have B&S 26 hp V Twin and it started surging, I shut it down and checked it out and I could'nt see any problems. I check the governor adjustment and it is governor arm wide open and the shaft is all… read more
Curtis B.
Curtis B.
Technician
14,377 satisfied customers
3BSXS.1581VG 275738. I bent the blade last week. Direction
3BSXS.1581VG 275738 JA: I'll do all I can to help. How long have you been dealing with this? Customer: I bent the blade last week. JA: Do you plan on doing the work yourself? Customer: yes JA: Anythin… read more
Donald
Donald
Owner / Technician
High School
2,469 satisfied customers
My blades quit turning while mowing. About 2 weeks. No is it
my blades quit turning while mowing JA: I'll do all I can to help. How long have you been dealing with this? Customer: about 2 weeks JA: Do you plan on doing the work yourself? Customer: yes JA: Anyth… read more
Donald
Donald
Owner / Technician
High School
2,469 satisfied customers
Need to know how to install crank shaft vibration dampers
need to know how to install crank shaft vibration dampers and how to install complete crankshaft in 33R877-0004-G1. Are there special steps to take when installing timing gear and is the camshaft time… read more
Vince O.
Vince O.
Small Engine Technician
High School or GED
2,869 satisfied customers
I have a broken cable on the engaugement deck. I bought the
i have an ad picture blocking your texr how dom i get rid of her… read more
Curtis B.
Curtis B.
Technician
14,377 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x