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Can you help me with a garage door opener problem? I changed…

Customer Question
Can you help me...

Can you help me with a garage door opener problem?

Mechanic's Assistant: I'll do all I can to help. How long have you been dealing with this?

I changed the motor and logic board. Now, the door opens and closes at only 6".

Mechanic's Assistant: Do you plan on doing the work yourself?

I have already done everything. I just need advice on what my current problem is.

Mechanic's Assistant: Anything else we should know to help you best?

I think that's it.

Submitted: 2 months ago.Category: Small Engine
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Answered in 12 hours by:
5/26/2018
Technician: Eddie, Home Improvement Contractor replied 2 months ago
Eddie
Eddie, Home Improvement Contractor
Category: Small Engine
Satisfied Customers: 1,326
Experience: owner of Island Pro-Craft
Verified

Welcome to Just Answer, an expert advisory company. My name is ***** ***** I am here to help you with your inquiry today… my goal is to give you the best experience with Just Answer as possible and instill your confidence in us with a 5 star rating…..….since I am not there it can be that much more daunting a task….. so I will need your to help with any information that I may ask and that you can provide…. I do need this for a more complete picture in trying to resolving your issue ..…… uploading pictures will help so I may request them….…I ask for your patience and together I am confident we can get this done…….you will be getting an automated phone message request, you can accept if it is more comfortable for you or disregard it for now…….. I am going to review what you have given me so far.......................this is an initial assessment:

-- you probably need to set or adjust the travel limits

--if you could send me the info on make and model...............how how it is............do you have a manual?

Thanks

eddie

P.S.: just to let you know I have nothing to do with billing ……….customer service would accommodate you on that…….I can only receive any kind of monetary credit from an acceptance of my answer by you with a positive rating

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Eddie
Eddie
Eddie, Home Improvement Contractor
Category: Small Engine
Satisfied Customers: 1,326
1,326 Satisfied Customers
Experience: owner of Island Pro-Craft

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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