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My generator started when I plugged into the furnace stopped…

Customer Question
My generator started when...

My generator started when I plugged into the furnace stopped working working . Cleaned the filter and spark plug now it doesn’t even start at all.

Mechanic's Assistant: Do you have fuel in the tank? If so, is the shut-off valve open and the fuel clean?

Yes it’s full

Mechanic's Assistant: Do you plan on doing the work yourself?

We are stuck no

Mechanic's Assistant: Anything else we should know to help you best?

Power is out 1 foot of snow

Submitted: 1 month ago.Category: Small Engine
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Answered in 7 minutes by:
3/8/2018
Technician: Hank F., Technician replied 1 month ago
Hank F.
Hank F., Technician
Category: Small Engine
Satisfied Customers: 15,638
Experience: Certified on Onan and Generac generators
Verified

Hello, my name is ***** ***** I am going to assist you with this.

1. What are the brand, model and serial number of the genset?

2. You stated that you plugged your furnace in to the genset. Exactly what procedure/equipment did you use?

3. What type of furnace is this? Electric? Gas? Oil?

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Customer reply replied 1 month ago
Briggs Stratton storm responder 5500 watts
Technician: Hank F., Technician replied 1 month ago

Storm Responder is not a model number - it is a basic series.

I need to know the actual model number.

I also need to know the rest of the information I asked you for.

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Customer reply replied 1 month ago
Ok he’s looking now
Technician: Hank F., Technician replied 1 month ago

Ok.

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Customer reply replied 1 month ago
Model is 030430
Serial(###) ###-####
Technician: Hank F., Technician replied 1 month ago

PLEASE READ THIS ENTIRE POST.

1. I still need the rest of the information I asked for in my first reply to you.

2. This is a very basic unit, and isn't too hard to work on.

First, check to see if you are getting spark to the spark plug.

Disconnect all loads from the genset.

To check for spark, remove the spark plug wire from the spark plug.

Remove the spark plug from the cylinder.

Attach the spark plug wire to the spark plug.

Using insulated tools so you do not get shocked, hold the base of the plug to the bare metal of the engine.

Crank the engine and observe the plug for spark. There should be a bright blue spark jumping the gap of the spark plug.

Is there spark present?

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Customer reply replied 1 month ago
My husband will do that now
Customer reply replied 1 month ago
We have a gas furnace and the electrician put a plug on it so all need to do is plug it in and hit a button. We have done this before without issue .
Technician: Hank F., Technician replied 1 month ago

Ok - that is good.

I had to ask, because I get a lot of people that think a small genset like this can run an electric furnace, and it just can't. But a gas furnace should be no problem. All the generator is powering is the circulating fan.

Let me know if it is getting spark or not.

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Customer reply replied 1 month ago
The generator started once or sis we were able to start the furnace and tv but then it stopped. My huband then removed the filter and we cleaned it but it wasn’t dirty . Then he took off the spark plug and we used a wire brush to clean it an put back. He is now doing what you said I’ll let you know what happwnst
Technician: Hank F., Technician replied 1 month ago

Ok.

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Customer reply replied 1 month ago
Sorry it’s darknand cold so it’s taking a little bit of time to do this test
Technician: Hank F., Technician replied 1 month ago

I understand. I am doing my best to work as fast as I can. But I am a generator technician, not a typist, so I am not too good at the typing thing.

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Customer reply replied 1 month ago
He got a small spark
Technician: Hank F., Technician replied 1 month ago

That's a good thing.

Now pu the plug back in, if it isn't already.

Remove the air filter.

Spray a 2 or 3 second shot of carb cleaner directly in to the carburetor, and see if the engine will start for a second or 2.

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Customer reply replied 1 month ago
What if we don’t have a carb cleaner
Technician: Hank F., Technician replied 1 month ago

Then you can pull the spark plug and pour about 2 teaspoons of gas directly in to the cylinder, and put the plug back in.

Another alternative IN AN EMERGENCY, and one I really don't recommend because of the danger of back fire, is to use a small pray bottle with a little gas in it, and spray a couple shots of gas into the carb, then try to start it. IF YOU DO THIS, DO NOT STAND DIRECTLY IN FRONT OF THE CARB, AS THERE IS A CHANCE IT WILL SPIT FIRE BACK OUT.

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Customer reply replied 1 month ago
Ok he’s trying to first thing he’s not sure where the carborater is? Can u explain
Technician: Hank F., Technician replied 1 month ago

The carburetor is right behind the air filter. If you pull the air filter, and look inside, you are looking right in to the carburetor.

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Customer reply replied 1 month ago
Almost it was hard getting gas in the hole
Technician: Hank F., Technician replied 1 month ago

What do you mean by almost?

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Customer reply replied 1 month ago
Started but stopped
Technician: Hank F., Technician replied 1 month ago

Double check to make sure the unit has gas in it.

Make sure the fuel valve is turned on.

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Customer reply replied 1 month ago
he never the fuel valve off
Technician: Hank F., Technician replied 1 month ago

Remove the fuel line from the carburetor.

Does gas flow out the fuel line?

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Customer reply replied 1 month ago
it’s full of gas
Technician: Hank F., Technician replied 1 month ago

I need to know if there is an obstruction.

Remove the fuel line from the carburetor. Does gas flow out the line?

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Customer reply replied 1 month ago
It’s so dark and cold he’s not going to do anymore tonight . I’ll have him check in the morning. Is there anything else he should check? He think maybe we need a new spark plug is that possible?
Technician: Hank F., Technician replied 1 month ago

The problem is that the engine is not getting fuel. You proved this by the engine trying to start when you poured gas in to it.

Either the vent in the gas cap is plugged, the filter is plugged, a fuel line is collapsed, or the carburetor is bad.

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Customer reply replied 1 month ago
Ok thanks I will have them check it tomorrow have a good night
Technician: Hank F., Technician replied 1 month ago

You too.

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Customer reply replied 1 month ago
Good morning . Still no power. Can u tell me how to check the gas cap and filter?
Technician: Hank F., Technician replied 1 month ago
Remove the fuel line from the carburetor. Does gas flow out the fuel line?
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Customer reply replied 1 month ago
We emptied the tank and put fresh fuel in its flowing.
Customer reply replied 1 month ago
Starts but shuts down
Customer reply replied 1 month ago
What is the oHV part
Technician: Hank F., Technician replied 1 month ago
If you have gas flowing out the fuel hose, it means that your carburetor is bad and will need to be replaced.
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Technician: Hank F., Technician replied 1 month ago

Was this what you wanted to know?

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Hank F.
Hank F.
Hank F., Technician
Category: Small Engine
Satisfied Customers: 15,638
15,638 Satisfied Customers
Experience: Certified on Onan and Generac generators

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