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Mod # LW9000WF garage door opener. garage door just quit…

Customer Question
Mod # LW9000WF garage...

Mod # LW9000WF garage door opener. garage door just quit working with no warning. I tested the outlet and it showed an open neutral, I ran a new one corrected that, but still didn't have power at the touch pad on the wall.

Mechanic's Assistant: I'll do all I can to help. How long have you been dealing with this?

I'm not sure it's a customer that I'm doing a remodel for.

Mechanic's Assistant: Just to clarify, are you working with a contractor?

Yes

Mechanic's Assistant: Do you plan on doing the work yourself?

Yes the question I have is how much is the mother board. I think it may have gotten fried

Submitted: 1 month ago.Category: Small Engine
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Answered in 1 hour by:
3/6/2018
Technician: Eddie, Home Improvement Contractor replied 1 month ago
Eddie
Eddie, Home Improvement Contractor
Category: Small Engine
Satisfied Customers: 1,203
Experience: owner of Island Pro-Craft
Verified

Hi my name is ***** *****’d be happy to help you with your difficulties today but I will need some information and I will ask you questions that I will need specific answers for. With your help, finding out what is right with it, is a step to eliminate what is wrong with it ......sometimes it may be one of a hundred things but together with your patience we can work toward a goal to get this issue resolved.

1-) The make CHAMBERLAIN and model or number LW9000WF of the devices in question and do you have the manuals for them?

2-) how old it might be and if you are the original owner

3-) there are 2 safety sensors on your door do both have either an amber, or green light that is on steady and not flickering?

4-) can you tell me if you have a working wall control and how many working remotes

5-) any flashing LED lights on the opener (ceiling unit) and how many times it blinks before pausing? The color of the learn button is?

6-) has there been any kind of disruption that may have changed the dynamics with this opener....any wiring or perhaps the kids playing there or a recent power outage

7-) in your estimation….what happened that made it go from working to non-working ?

8-) are you using only the equipment that came with this opener?

9-) do you have a chain......belt......or screw drive?

10-) what exactly happens when you do click the transmitter?....... the door doesn't move but you hear the motor?......it goes partial way?........reverses?

11-) do you feel that you are capable of making simple adjustments and more than mechanical in making some harder ones if necessary?

We can start here and with the info you provide I will add steps toward our target as we proceed by our correspondence

If by some reason a resolution to the problem just isn't possible, I will do my best to supply you with any remaining options, from what other resources I can find.

Since we take pride in our good reputations, and you might feel the need to choose a bad service rating, I ask that you stop and consider replying back to me with any of your concerns.

Please always allow me time to prepare information for you. In case I have to go offline I am always checking back to keep things moving and expedited.

And thank you for your help and assistance

eddie

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Customer reply replied 1 month ago
If you researched the model # I gave you it would answer most of your questions.
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