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My LiftMaster Garage Door motor was mfg'd 1/03 and installed…

Customer Question
My LiftMaster Garage Door...

My LiftMaster Garage Door motor was mfg'd 1/03 and installed 6/03. Also installed was a Model 976LM Keypad. The Keypad has gone bad and I replaced it with a new 877MAX. May vehicle is also configured to the garage door motor. Problem: When the keypad works, the vehicle configuration doesn't. When the vehicle configuration works, the keypad doesn't. Help

Mechanic's Assistant: I'll do all I can to help. How long have you been dealing with this?

I installed the new keypad today.

Mechanic's Assistant: Do you plan on doing the work yourself?

I hope to.

Mechanic's Assistant: Anything else we should know to help you best?

The vehicle is a 2018 Ford Expedition. I can't think of anything else right now.

Submitted: 1 month ago.Category: Small Engine
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Answered in 16 minutes by:
1/8/2018
Technician: Eddie, Home Improvement Contractor replied 1 month ago
Eddie
Eddie, Home Improvement Contractor
Category: Small Engine
Satisfied Customers: 1,100
Experience: owner of Island Pro-Craft
Verified

Hi ............my name is ***** ***** I will be happy to assist you today……… what I would like to do for a start is erase the transmitters.....do a hard reset and then re program.......please follow these instructions explicitly and in its sequence

ERASE THE TRANSMITTERS:

hold down the LEARN button on the opener for 6 or 7 seconds….If you have a MY-Q device …immediately press and hold the LEARN button again until the learn LED goes out. All codes are now erased.

HARD RESET:

unplug the opener what should be for a good minute......in the meantime remove the batteries from the transmitters including the key less.....and if you have a battery back-up.....there is no battery in the wall transmitter…..plug back in the opener and replace the batteries which should be fresh

Do you know how to re program the transmitters? Hold them with-in 16 inches of the opener when you do and do the HomeLink last because sometimes you need a working remote

This is starting off with something simple and hopefully it will resolve the issue

I will need information you can provide especially… the make and model….. how old it is? ….in your best recollection… any kind of changes or disruptions that may have caused it not to work properly?...........if you don't know how to program any transmitter we can address that the next time

Always allow me time to prepare information for you. In case I have to go offline I am always checking back to keep things moving and expedited…..Please let me know how it goes

And thank you for your help and assistance

eddie

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Technician: Eddie, Home Improvement Contractor replied 1 month ago

I hope you have found my answers insightful, with content to your satisfaction and would consider a 5 star rating…….My goal is to give you the best experience with Just Answer as possible.… by your rating it would be the only way I can be compensated in facilitating your inquiry.........a deposit for a subscription was made by you but no payment will be forthcoming unless I am rated…..positive feedback and bonuses are always welcomed and appreciated......and I thank you

eddie

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Customer reply replied 1 month ago
I followed Eddie's instructions and the end results were unsuccessful. I'm wondering if the new keypad 877MAX is not compatible. I have contacted Liftmaster for assistance.Thank you for your attempt.Don Crawford
Technician: Eddie, Home Improvement Contractor replied 1 month ago
It wasn't the end of my help yet but if you can tell me what wound up being......thanks
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Eddie
Eddie
Eddie, Home Improvement Contractor
Category: Small Engine
Satisfied Customers: 1,100
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Experience: owner of Island Pro-Craft

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