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I have a 16 KW Generac hooked up for whole house, This

Customer Question
I have a 16...

I have a 16 KW Generac hooked up for whole house, This morning [ 7am+] the electricity went off. The generato kicked on and ran about 10 min. and the kicked off. We have electric heat for a 3 BR house [4 tons]. Our maintenance contractor stated that it probably was an overload. and needs to be reset. I opened the top but cannot find a reset. A message shows up to read "stopped-alarm, error code 2100. overload, remove overload. how do I reset? By the way, elec. power has returned. However I need to reset in case I need it.

Mechanic's Assistant: What's the make and model of the generator? And can you guesstimate how old it is?

It is a generac Guardian series, 16 KW standby. It's 9 mos old.

Mechanic's Assistant: Do you plan on doing the work yourself?

Only if its easy to reset.

Mechanic's Assistant: Anything else we should know to help you best?

No, the contract electrician who installed can't be here until m0nday. I had talked with him and told me about resetting it.

Submitted: 7 months ago.Category: Small Engine
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Answered in 7 hours by:
1/4/2018
Technician: Hank F., Technician replied 7 months ago
Hank F.
Hank F., Technician
Category: Small Engine
Satisfied Customers: 15,997
Experience: Certified on Onan and Generac generators
Verified

Hello, my name is ***** ***** I am going to assist you with this.

What are the model and serial number of the genset?

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Customer reply replied 7 months ago
The model is Generac / Guardian Series 16 KW standby generator powered by propane gas. I cannot produce the serial no.tonight. As originally explained, the service contractor cannot get here until monday, but he told me that it sounds as if there was an over load and that it had to be reset. However, after opening the top. I could not find a reset button. I do not have a manual that I can refer to. How can I reset it?
Technician: Hank F., Technician replied 7 months ago

The reset procedure is different for different models.

I can't tell you which procedure you need to use if I don't know which model you have.

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Customer reply replied 7 months ago
Can we do this tomorrow? It is late now and difficult to do anything in the dark.
Technician: Hank F., Technician replied 7 months ago

Yes you can.

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Customer reply replied 7 months ago
Good, I have already bathed and prepared for bed. What time will be best for you?
Technician: Hank F., Technician replied 7 months ago

I work 2 day jobs, and help on Just Answer in the evenings.

I do not have to be online for you to post - you can post anytime, and I will get it when I log on.

I am at my part time job tomorrow, and sometimes I can sneak in periodically and answer a question or 2.

But even if I can't get on during the day, I will definitely check in tomorrow evening.

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Customer reply replied 7 months ago
OK
Customer reply replied 7 months ago
the service contractor contacted me and took me through the steps to re-set the generaror. I do not need your service now. Thanks.
Technician: Hank F., Technician replied 7 months ago

Ok.

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