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What would cause my genie mod 2024 randomly open on its own.

Customer Question
What would cause my...

What would cause my genie mod 2024 randomly open on its own

Mechanic's Assistant: I'll do all I can to help. How long have you been dealing with this?

Its happened 4 or 5 times in the last 10 months

Mechanic's Assistant: Do you plan on doing the work yourself?

Yes

Mechanic's Assistant: Anything else we should know to help you best?

Changed the control board on the motor head about 16 months ago

Submitted: 6 months ago.Category: Small Engine
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Answered in 41 minutes by:
12/31/2017
Technician: Eddie, Home Improvement Contractor replied 6 months ago
Eddie
Eddie, Home Improvement Contractor
Category: Small Engine
Satisfied Customers: 1,300
Experience: owner of Island Pro-Craft
Verified

Hi .....it could be one of a few things ......the most common is you have a neighbor and they could be a block away on the same frequency..........are you the original owners?.....someone could have a remote..........we could do a hard reset .............let me know

Thanks

eddie

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Customer reply replied 6 months ago
original owner, walked the neighborhood with my remote and didn't get any doors to operate
Technician: Eddie, Home Improvement Contractor replied 6 months ago

you need to erase ............reset............and reprogram

please follow these instructions explicitly and in its sequence

ERASE THE TRANSMITTERS:

hold down the LEARN button on the opener for 6 or 7 seconds….If you have a MY-Q device …immediately press and hold the LEARN button again until the learn LED goes out. All codes are now erased.

HARD RESET:

unplug the opener what should be for a good minute......in the meantime remove the batteries from the transmitters including the key less.....and if you have a battery back-up.....there is no battery in the wall transmitter…..plug back in the opener and replace the batteries which should be fresh

Do you know how to re program the transmitters? Hold them with-in 16 inches of the opener when you do

This is starting off with something simple and hopefully it will resolve the issue......

Please let me know how it goes

Thanks

eddie

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Technician: Eddie, Home Improvement Contractor replied 6 months ago

I hope you have found my answers insightful, with content to your satisfaction and would consider a 5 star rating…….My goal is to give you the best experience with Just Answer as possible.… by your rating it would be the only way I can be compensated in facilitating your inquiry.........a deposit for a subscription was made by you but no payment will be forthcoming unless I am rated…..positive feedback and bonuses are always welcomed and appreciated......and I thank you

eddie

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Customer reply replied 5 months ago
i'd already reprogrammed the remotes and wireless keypad....
i have not personally witnessed the occurrences, next time it happens i'll have the homeowner call me before she touches anything.....
thank you
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Eddie
Eddie, Home Improvement Contractor
Category: Small Engine
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