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My Genie excelerator 2 model 4062, will not open. The Led…

Customer Question
My Genie excelerator 2...

My Genie excelerator 2 model 4062, will not open. The long Led flashes red, I checked for any obstruction and couldn't find any. The door opens and closes manually.

Mechanic's Assistant: I'll do all I can to help. How long have you been dealing with this?

Since yesterday.

Mechanic's Assistant: Do you plan on doing the work yourself?

If I can?

Mechanic's Assistant: Anything else we should know to help you best?

When it first happened yesterday, I reset the upper and lower limits and the door worked. This morning same this, will not work and flashing long led. Tried to reset limits again and it wouldn't travel the length of the crew drive.

Submitted: 7 months ago.Category: Small Engine
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Answered in 6 days by:
1/2/2018
Technician: Eddie, Home Improvement Contractor replied 7 months ago
Eddie
Eddie, Home Improvement Contractor
Category: Small Engine
Satisfied Customers: 1,332
Experience: owner of Island Pro-Craft
Verified

Hi my name is ***** *****’d be happy to help you with your difficulties today but I will need some information and I will ask you questions that I will need specific answers for. With your help, finding out what is right with it, is a step to eliminate what is wrong with it ......sometimes it may be one of a hundred things but together with your patience we can work toward a goal to get this issue resolved.

1-) The make GENIE and model EXCELERATOR 2 or number 4062 of the devices in question and do you have the manuals for them?

2-) how old it might be and if you are the original owner

3-) there are 2 safety sensors on your door do both have either an amber, or green light that is on steady and not flickering?

4-) can you tell me if you have a working wall control and how many working remotes

5-) any flashing LED lights on the opener (ceiling unit) and how many times it blinks before pausing? The color of the learn button is?

6-) has there been any kind of disruption that may have changed the dynamics with this opener....any wiring or perhaps the kids playing there or a recent power outage

7-) in your estimation….what happened that made it go from working to non-working ?

8-) are you using only the equipment that came with this opener?

9-) do you have a chain......belt......or screw drive?

10-) what exactly happens when you do click the transmitter?....... the door doesn't move but you hear the motor?......it goes partial way?........reverses?

11-) do you feel that you are capable of making simple adjustments and more than mechanical in making some harder ones if necessary?

We can start here and with the info you provide I will add steps toward our target as we proceed by our correspondence

If by some reason a resolution to the problem just isn't possible, I will do my best to supply you with any remaining options, from what other resources I can find.

Since we take pride in our good reputations, and you might feel the need to choose a bad service rating, I ask that you stop and consider replying back to me with any of your concerns.

Please always allow me time to prepare information for you. In case I have to go offline I am always checking back to keep things moving and expedited.

And thank you for your help and assistance

eddie

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Technician: Eddie, Home Improvement Contractor replied 7 months ago

I hope you have found my answers insightful, with content to your satisfaction and would consider a 5 star rating…….My goal is to give you the best experience with Just Answer as possible.… by your rating it would be the only way I can be compensated in facilitating your inquiry.........a deposit for a subscription was made by you but no payment will be forthcoming unless I am rated…..positive feedback and bonuses are always welcomed and appreciated......and I thank you

eddie

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Category: Small Engine
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