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I purchased a generac 16/16kw standby w/200 ts March 17

Customer Question
I purchased a generac...

I purchased a generac 16/16kw standby w/200 ts March 17 after it biweekly exercise it shows alarm overcrank. it has rest, but not the first try,???

Mechanic's Assistant: I'll do all I can to help. How long have you been dealing with this?

The last 2 biweekly exercises

Mechanic's Assistant: Do you plan on doing the work yourself?

No. I have both electercial and plumbing resources, where do I start?

Mechanic's Assistant: Do you have fuel in the tank? If so, is the shut-off valve open and the fuel clean?

Sorry it is hooked to city natural gas, and I am not aware of any interruptions

Mechanic's Assistant: Anything else we should know to help you best?

It did exercise without alarms for 7 months

Submitted: 7 months ago.Category: Small Engine
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Answered in 11 hours by:
12/9/2017
Technician: Hank F., Technician replied 7 months ago
Hank F.
Hank F., Technician
Category: Small Engine
Satisfied Customers: 15,902
Experience: Certified on Onan and Generac generators
Verified

Hello, my name is ***** ***** I am going to assist you with this.

What are the model number and serial number of the genset?

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