Small Engine

Small Engine Troubleshooting Problems? Ask a Mechanic Now.

Ask an Expert,
Get an Answer ASAP!

I have a 14 K generator here in puerto rico, hurricane

Customer Question
Hi. I have a...

Hi. I have a 14 K generator here in puerto rico, hurricane maria victim, i am getting under voltage, runs for a few seconds and shuts down. I cannot get in touch with any repair tech. and Genera is of no help. can you? please. Tom

Mechanic's Assistant: What's the make and model of the generator? And can you guesstimate how old it is?

Genera (GUARDIAN) 14 K, years OLD_

Mechanic's Assistant: Do you plan on doing the work yourself?

YES, cannot get in touch with anyone, I am sort of a bench Tech.

Mechanic's Assistant: Anything else we should know to help you best?

Actually what to replace and how to get at the defective part.

Submitted: 8 months ago.Category: Small Engine
Show More
Show Less
Ask Your Own Small Engine Question
Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 8 months ago
Generac (GUARDIAN) 14 K (3 or 4 years old)
Answered in 8 hours by:
12/1/2017
Technician: Hank F., Technician replied 8 months ago
Hank F.
Hank F., Technician
Category: Small Engine
Satisfied Customers: 15,986
Experience: Certified on Onan and Generac generators
Verified

Hello, my name is ***** ***** I am going to assist you with this.

What are the model number and serial number of the genset?

Ask Your Own Small Engine Question
Customer reply replied 8 months ago
I do not see an answer to my question here.
Customer reply replied 8 months ago
Forget the phone call, I need your expert solution via E-Mail and I dont see anything here except that you have acknowledged my call in e-mail. This is not an answer.
Technician: Hank F., Technician replied 8 months ago

I haven't said anything about a phone call - scroll up to see.

All I did was ask for the model number and serial number of your genset.

Ask Your Own Small Engine Question
Customer reply replied 8 months ago
Sorry Hank, I am in chicago now and the unit is in puerto rico, dont have the mod. or ser. # available at this moment.
Technician: Hank F., Technician replied 8 months ago

Ok.

Just let me know when you get them.

Ask Your Own Small Engine Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Curtis B. Your Own Question
Curtis B.
Curtis B.
Curtis B., Technician
Category: Small Engine
Satisfied Customers: 15,342
15,342 Satisfied Customers
Experience: have worked on and around most engine models for 35 yrs./Polaris ATV expert

Curtis B. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Curtis B.

Curtis B.

Technician

15,342 satisfied customers

have worked on and around most engine models for 35 yrs./Polaris ATV expert

Rick

Rick

Factory Authorized Trainer

4,218 satisfied customers

Outdoor Power Equipment technical trainer since 1990, covering eight states.

Jon K.

Jon K.

Small Engine Diagnostic Expert

2,995 satisfied customers

Gold certified Stihl tech, Service Manager for a rental/repair shop.Certified in most small engines

James W

James W

Small Engine Troubleshooting Expert

2,986 satisfied customers

7 years as Mechanic & Parts Manager for Brother who has Owned Lawn & Garden Repair shop for 35 years

Vince O.

Vince O.

Small Engine Technician

2,927 satisfied customers

Over 30 years experience repairing lawn and garden equipment. Chainsaws, mowers,blowers and trimmers

Wayne

Wayne

Engine Rebuilder

2,041 satisfied customers

many years on egine rebuilding, lawn mower,roto tiller,Truck,and small engines

RUSS

RUSS

SERVICE TECHNICIAN

1,723 satisfied customers

28 YEAR SERVICE TECHNICIAN

< Previous | Next >

Related Small Engine Questions
I have a 5500 generac rv generator and it surges when
i have a 5500 generac rv generator and it surges when running even under load … read more
Curtis B.
Curtis B.
Technician
Associate Degree
15,342 satisfied customers
I have a Generac 10k standby and the panel next to the fuse
i have a Generac 10k standby and the panel next to the fuse will not light up can't start i check the battery and it is at 12 volts … read more
don
don
fleet superintendent
Vocational, Technical or Trade Scho
12 satisfied customers
Why is my heat pump and thermostat not cutting on when my
Why is my heat pump and thermostat not cutting on when my whole home generator kicks on. I have two panels in the garage. One has the heat pump , range and a few other small things. The one next to it… read more
Phil
Phil
Consultant to Engrs, Govt & Contractors
Degree, Mech Engr Technology
3,671 satisfied customers
I have a 30kv generac generator that starts then shuts down
I have a 30kv generac generator that starts then shuts down with a low voltage alarm. Would the stepper motor be the cause? … read more
Hank F.
Hank F.
Technician
15,986 satisfied customers
I assume this is a pay service...? Anser my question,
I assume this is a pay service...? JA: I'll do all I can to help. How long have you been dealing with this? Customer: Anser my question, please. JA: Do you plan on doing the work yourself? Customer: I… read more
JON
JON
Master Service Tech
MASTER SERVICE TECHNICIAN
1,872 satisfied customers
I bought an 11 K Generac Generator about two month ago. I am
I bought an 11 K Generac Generator about two month ago. I am using it for about 10 hrs daily monthly at night. I monitor the oil every night before I start the generator. Last night I noticed that a g… read more
Hank F.
Hank F.
Technician
15,986 satisfied customers
I have a 22k Generac generator. it ran out of fuel and now
Hi I have a 22k Generac generator. it ran out of fuel and now it says RPM error. What does that mean please? … read more
Hank F.
Hank F.
Technician
15,986 satisfied customers
I have a Generac OJ9322 and its sending error code 1902 low
I have a Generac OJ9322 and its sending error code 1902 low voltage. I live in Puerto Rico and we are going thru hurricane Maria which devastated the idland … read more
Hank F.
Hank F.
Technician
15,986 satisfied customers
I have elderly in laws in Puerto Rico who have a problem
Hi , I have elderly in laws in Puerto Rico who have a problem with there (honeywell)generac propane powered generator they yell me it starts n runs but says warming up n power won't go to house please… read more
Wayne
Wayne
Engine Rebuilder
Vocational, Technical or Trade Scho
2,041 satisfied customers
Our generic won't start. We drained the old gas that was in
yes we drained the old gas that was in there put fresh gas and cleaned the spark plug still won't start we do not know if it is the battery … read more
Hank F.
Hank F.
Technician
15,986 satisfied customers
Tgrying to test my voltage regulator on my generator. 2009
Tgrying to test my voltage regulator on my generator … read more
Hank F.
Hank F.
Technician
15,986 satisfied customers
My generac 11kw model # 0064390 is giving message charger
My generac 11kw model #(###) ###-####is giving message charger miss AC. It runs but not sending power to house. … read more
Hank F.
Hank F.
Technician
15,986 satisfied customers
I BOUGHT AND HAD INSTALLED A 16 K FIXED GENERAC GENERATOR ON
I BOUGHT AND HAD INSTALLED A 16 K FIXED GENERAC GENERATOR ON 5/30/16. IN SEPTEMPER MY ELECTRICITY WENT OUT AND IT CAME ON AS IT SHOULD. ABOOUT TWENTY MINUTES LATER IT ELECTRICITY CAME BACK ON AND IT S… read more
Hank F.
Hank F.
Technician
15,986 satisfied customers
I have a 10 kw generator. tries to start, shuts down on
I have a 10 kw generator. tries to start , shuts down on overchrank. noticed choke stays closed. unplug wire for choke, it will start… read more
Hank F.
Hank F.
Technician
15,986 satisfied customers
We have a 25kw liquid cooled standby generator that starts
We have a 25kw liquid cooled standby generator that starts fine but surges a few times then shuts off what would cause this… read more
JON
JON
Master Service Tech
MASTER SERVICE TECHNICIAN
1,872 satisfied customers
Generac Home Standby Unit, Item 0046661, serial120/240 volt,
Generac Home Standby Unit, Item(###) ###-#### serial(###) ###-####120/240 volt, 15 kW. Unit is only producing residual AC voltage (1.5 volts AC). Only getting 2.1 volts DC at Excitation Circuit Breake… read more
Hank F.
Hank F.
Technician
15,986 satisfied customers
The battery went bad so I changed it on a 20kw gen. The
The battery went bad so I changed it on a 20kw gen. The check battery still shows on the display. I can't clear it.… read more
Hank F.
Hank F.
Technician
15,986 satisfied customers
I have a 12K generac generator, It was last serviced in April
I have a 12K generac generator, It was last serviced in April 2015. Last evening we had an extrmemly bad storm/tornado warning. The overspeed alarm came on.… read more
Hank F.
Hank F.
Technician
15,986 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x