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I am a generac service dealer. I have problems with their…

Customer Question
I am a generac...

I am a generac service dealer. I have problems with their engine on the 10KW HSB units hunting. Tech support does not acknowledge this as a problem with this model but I have even resorted to some parts swapping to correct the issue with little success. Any thoughts?

Mechanic's Assistant: Did you double-check the thermostat? And what about the unit's filters?

It is an air cooled unit, followed every procedure in the service manual. to no avail. I also have gone outside the box with some tricks of the trade testing.

Mechanic's Assistant: Do you plan on doing the work yourself?

Are you reading my messages or just responding.

Mechanic's Assistant: Anything else we should know to help you best?

??

Mechanic's Assistant: What confuses you?

Your responses do not relate to the questions I am asking

Submitted: 8 months ago.Category: Small Engine
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Answered in 1 hour by:
11/19/2017
Technician: JohnF2015, Technician replied 8 months ago
JohnF2015
JohnF2015, Technician
Category: Small Engine
Satisfied Customers: 1,244
Experience: Owner/Service Technician at S & J Small Engines
Verified

Hi, my name is***** will be assisting you.

The first thing that I would suggest is to try to isolate the problem. You can do this by manually operating the the governor/throttle linkage while the engine is running. If you can control the hunting by holding the linkage steady while engine is running then it has to be a governor adjustment issue, if the engine just wants to die when you are holding the linkage then it is a carburetor issue in that a jet or passage is blocked in the carburetor.

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Customer reply replied 8 months ago
Governor/Throttle is electronically controlled and propane fuel, no carburetor.
Customer reply replied 8 months ago
Based on your response you may not be familiar with home stand by generator systems.
Technician: JohnF2015, Technician replied 8 months ago

I will opt out of your question, please do not respond back to me as it will lock the question to me again.

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